Summary
Overview
Work History
Education
Skills
Bowling, Fishing, Hiking, Darts, Racketball, Tabletennis
Work Availability
Quote
Timeline
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John Akers

Chico,CA

Summary

Experienced [Job Title] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

45
45
years of professional experience

Work History

Customer Service Associate

Customer
Chico, CA
10.2023 - 10.2023
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Parts Delivery Driver

UnderCar Plus
Colorado Springs, CO
04.2022 - 05.2023
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Pulled parts off store shelves to fill customer orders.
  • Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
  • Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Inspected load security and checked for damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Filled out load paperwork and DOT-mandated log books.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept detailed records of deliveries and money received from customers.
  • Fostered positive working relationships with regular customers.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Critical Care Technician

St Francis Hospital
Colorado Springs, CO
04.2010 - 12.2014
  • Triaged patients and delegated treatment needs to qualified staff and specialized departments.
  • Collaborated with hospital and facility staff to provide correct patient treatments.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Provided targeted care and treatment to [Type] patients.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Monitored vital signs before, during and after transportation.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Delivered outstanding patient care in [Type] critical care units.
  • Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Prepared lab specimens for diagnostic evaluation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Measured patient pulse oximetry.

Critical Care Technician, Surgery Tech

Memorial Hospital
Colorado Springs, CO
03.1989 - 12.2006
  • Triaged patients and delegated treatment needs to qualified staff and specialized departments.
  • Collaborated with hospital and facility staff to provide correct patient treatments.
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Provided targeted care and treatment to [Type] patients.
  • Delivered outstanding patient care in [Type] critical care units.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Monitored vital signs before, during and after transportation.
  • Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Collected, prepared and disposed of medical specimens.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
  • Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
  • Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
  • Performed post-operative care by moving patients to recovery and monitoring condition.
  • Completed continued education units yearly to stay up to date on surgical technology and meet organizational requirements.
  • Kept accurate records of surgeries to maintain patient confidentiality.
  • Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
  • Maintained safe working environments by adhering to safety protocols and reporting hazards.

U.S. Army

Fort Carson, Co, U.S. Army
Colorado Springs, CO
05.1978 - 05.1981
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06.1975

Skills

  • Customer Service
  • Customer Relationship Management
  • Gift Wrapping Boxes
  • Safety Regulations
  • Correcting Discrepancies
  • MS Office Proficiency
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Exceptional Communicator
  • Quality Assurance
  • Inventory Control
  • Account Updating
  • Merchandise Upselling
  • Refunds and Exchanges
  • Refund Processing
  • Customer Complaint Resolution
  • Complex Problem-Solving
  • Verbal Communication
  • Product Merchandising
  • Product Knowledge
  • Retail Marketing
  • Complaint Logging and Resolution
  • Prioritizing Calls
  • Problem Resolution
  • Corrective Actions
  • Multi-Line Phone Systems
  • Hospitality and Accommodation
  • Guest Services
  • Stock Replenishment
  • Closing Sales
  • Cross-Functional Team Collaboration
  • Complex Product Knowledge
  • Call Volume and Quality Metrics
  • Telephone Reception
  • Cultural Awareness
  • Billing Adjustments and Refunds
  • Merchandise Orders and Exchanges
  • Customer Account Management
  • Station Preparation
  • Food Allergies
  • Carrier Relations
  • First-Tier Technical Support
  • Surface Work
  • Customer Retention Strategies
  • Administrative and Office Support
  • Sales Quota Achievement
  • Call Transfers
  • Producer Assistance
  • Sales Report Generation
  • Collaborative Environments
  • Policy and Procedure Adherence
  • Invoice Preparation and Processing
  • Calm and Professional Under Pressure
  • Document and Records Management
  • Customer Data Confidentiality
  • Safe Work Practices
  • Fuel Logs
  • Reading Comprehension
  • Creative Solutions
  • Sales and Upselling
  • Membership Inquiries and Renewals
  • Trained in Salesforce
  • Customer Buying Habits
  • Clerical Support
  • Selling Skills
  • Replenishment Processes
  • Guest Satisfaction
  • Instrumentation Specification
  • Speaking Clearly
  • End Cap Placement
  • Portion Standards
  • Understanding Customer Needs
  • Negotiation
  • Product and service sales
  • Sales expertise
  • Critical Thinking
  • Cash register operation
  • Decision-Making
  • Cash Handling
  • Sales trends
  • Good Telephone Etiquette
  • First Aid/CPR
  • Analytical and Critical Thinking
  • Organization
  • Product promotions
  • Point of sale operation
  • Multitasking Abilities
  • Store opening and closing
  • Self-Motivated

Bowling, Fishing, Hiking, Darts, Racketball, Tabletennis

I'm a quick learner, Communication skills, Hard worker, an eyes for detail, and background skills are unlimited.

Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Associate

Customer
10.2023 - 10.2023

Parts Delivery Driver

UnderCar Plus
04.2022 - 05.2023

Critical Care Technician

St Francis Hospital
04.2010 - 12.2014

Critical Care Technician, Surgery Tech

Memorial Hospital
03.1989 - 12.2006

U.S. Army

Fort Carson, Co, U.S. Army
05.1978 - 05.1981

High School Diploma -

Arsenal Technical High School
John Akers