John Albritton

• Identified student areas in need of improvement and implemented solutions.
• Facilitated dialogue between students, Learning and Development Leadership and Claims Operations Managers to provide best possible program and individualized program.
• Planned and facilitated in classroom and zoom courses in accordance with USAA curricula.
• Collected data on student performance, program efficacy through data analysis and implemented solutions for improvement.
• Utilized course assessments to monitor student learning outcomes.
• Supported students with USAA HR issues, liaising between new employees, L and D team and their assigned managers.

• Evaluated insurance policies and analyzed damages to determine coverage.
• Reviewed police reports, contractor estimates, physical property damage inspection reports to determine extent of liability.
• Researched and analyzed policy contracts to verify proper payment of claims.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Conducted comprehensive interviews with policy holders, claimants and repair contractors to gather facts and information.
• Documented all investigation activity and presented reports to management.
• Trained other claims staff members on proper handling and evaluation of property claims.
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and repair contractors to improve services and outcomes.
• Established productive working relationships with repair contractors and USAA PDRP services.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed and implemented strategies to maximize customer satisfaction.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.

• Evaluated insurance policies and analyzed damages to determine coverage.
• Completed xactimate estimates for damages, made payments and settled claims.
• Established relationships with insureds, contractors and insurance companies to foster timely claims resolution.
• Assigned and coordinated Alacrity contractor assignments to make covered repairs and inspections.
• Reviewed and approved independent adjuster and alacrity contractor estimates and files for adherence to company estimating consistency guidelines.
• Coordinated with Contractor Connection/Alacrity Services for dispute resolution.
• Incorporated carrier guidelines and objectives to achieve action plans, developed strategies to improve outcomes and customer satisfaction.

• Designed and implemented claims inspection processes for managed repair program.
• Cultivated positive rapport between fellow employees and program contractors to boost company morale and promote employee/contractor retention.
• Designed workflow for projects with timelines, budgets and scope of work plans.
• Evaluated employee and contractor performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence and customer service
• Trained personnel in inspection techniques, estimating programs and equipment focusing on developing skills and customer satisfaction.

Catastrophe Deployments to multiple events across the united states May 1999 to May 2011 as an Independent Adjuster assigned to the Allstate, Kemper, Hartford and Met Life Insurance companies.

Field Inspections: investigated and assessed damages to property due to wind, hail, floods and fires. Completed xactimate estimates and settled claims with insureds, public adjusters and attorneys. (1999-2011)

Commercial Claims Administrative Manager: supervising 2 inside desk adjusters and 24 field adjusters. Completed file reviews for coverage and compliance of the estimating consistency guidelines. Designed and implemented claims handling procedures for storm events.(2005-2007)

• Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
• Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
• Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
• Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
• Developed and maintained emergency response plans to promote fast and effective action during crises.
• Evaluated security systems and procedures to identify areas for improvement.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
• Delivered regular security awareness programs to educate personnel on security measures and protocols.
• Coordinated protective service operations with other emergency response agencies.
• Cultivated relationships with external security vendors to make additional security resources available if necessary.

• Conducted regular patrols of key areas to spot and control security concerns.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Performed pat-downs to look for unauthorized materials and weapons.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of employees and contractors.
• Special Weapons and Response Team (Swat)

• Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
• Enforced the New York State Violations and Traffic Laws.
• Enforced the United States Uniform Code of Military Justice.
• Apprehended law violators.
• Provided emergency response security, eliminating hazards, and potential dangers.
• Assisted in the creation of revised security protocols and procedures to safeguard personnel and property.