Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Alexander

AMARILLO,TX

Summary

Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.

Reliable security and management professional skilled in applying analytical and evaluative methods and techniques to resolve complex issues. Vast experience overseeing 4,800 military personnel engaged in confidential operations while deployed overseas.

Military professional effective at leading teams to accomplish ambitious goals. Expertise in vehicle operations, transportation, and large scale logistics. Deadline-oriented and skillful in handling multiple time-critical tasks simultaneously.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Equipment Operator specializing in heavy equipment work. Successful at reading and following plans, operating equipment and using tools to complete required tasks.

Seasoned operator gifted in equipment inspection, maintenance and operation. Responsible team player with strong patience, attention to detail and systematic approach to completing accurate work. Excellent materials management abilities and understanding of safety zones.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Proven skills in planning and accomplishing deliveries of weapons, air craft equipment, and mission essential personnel. Knowledgeable about safety regulations and recordkeeping requirements.

Experienced dispatcher offering exceptional skills in route planning gained during six years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.

Overview

9
9
years of professional experience

Work History

Alarm Response Center Manager

Allstate Security Industries
02.2023 - Current
  • Run day-to-day operational side of a central monitoring station, providing security, fire, video alarm detection, and emergency alarm protection systems.
  • Produced dispatch procedures for 16 third-party companies across the country in which Allstate Security Industries provides central station monitoring, dispatching authorities within two minutes if needed.
  • Implemented training regimens to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses daily, breaking down the type, number, and nature of alarms responded to by a team of 15 dispatchers.
  • Applied performance data to evaluate and improve operations, resulting in a large decrease in the amount of false alarm dispatches made due to outdated processes and procedures.
  • Verifying all data in our programs are up to date, resulting in the most efficient and swift response is implemented across over 8,000 monitored accounts.
  • Work one-on-one with company's Chief Operations Officer and I.T. team, maintaining the servers and receivers which allows for our technology to run smoothly, ensuring the dispatchers can work in the quickest manner when responding.
  • Managed work and performance of more than 15 employees.
  • Created and maintained schedules across all shifts, making changes when needed as we are a 24-hour operation requiring a minimum of two dispatchers at a time.
  • Dispatch alongside my dispatchers when the operations become tenacious. No matter what time of day, I am prepared to work to ensure the job is complete.

Alarm Dispatcher

Allstate Security Industries
12.2020 - 02.2023
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
  • Documented changes in computer tracking system.
  • Trained 16 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Responded to over 120 daily caller requests with information about assistance and timeframes.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Closely monitored dispatch board to triage and prioritize over 1100 daily calls.
  • Watched both live and recorded video surveillance footage.

Vehicle Operator

United States Air Force, USAF
08.2014 - 04.2020
  • Lead Dispatcher handling all requests for logistical support at Mountain Home AFB, Idaho.
  • Crash Recovery for in-flight emergencies or emergency landing of air craft.
  • Operation of vehicles such as: tractor trailer combinations, fork lifts, wrecker recovery vehicles, passenger buses, Humvees, cargo vans, skid loaders, and back hoes.
  • Planned and Executed deployment/redeployment procedures to ensure air superiority for two fighter squadrons.
  • Maintained vehicle cleanliness to maximize passenger satisfaction.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Transported high-value clients with professionalism and discretion.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Delivered goods and products to customer.
  • Completed individual and business documentation on-time and with minimal errors.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Guaranteed strict accountability by safeguarding weapons and ammunition, accounting for equipment valued at $23 million.
  • Improved procedures to enhance of operations by developing automated accountability format for sensitive items.

Education

Community College of The Air Force
Montgomery, AL

Bushland High School
Bushland, TX
05.2014

Skills

  • Leadership
  • Problem-solving
  • Ability to thrive in chaos
  • Scheduling
  • Loading & shipping schedules
  • Safety standards
  • Logistics functions
  • Warehouse Logistics
  • Staff Management
  • Forklift Operations
  • Loading and unloading
  • Flexible and Adaptable
  • Critical Thinking
  • Dependable and Responsible
  • Mechanical systems
  • Vehicle operations
  • Dispatch procedures
  • City and non-city driving

Accomplishments

  • Received two accommodation medals for two separate deployments assisting in the Middle East.
  • 366 Logistics Squadron Airmen of the year.
  • Top 1% in physical testing 6 years straight in the Air Force. Fasted run time recorded on Mountain Home Air Force Base.
  • Non-commissioned officer.
  • Completed Airmen Leadership School as a top graduate.
  • Successfully recovered a HUEY helicopter downed in southern Idaho.
  • Successfully recovered detached boom off refueler jet after mid flight emergency.

Timeline

Alarm Response Center Manager

Allstate Security Industries
02.2023 - Current

Alarm Dispatcher

Allstate Security Industries
12.2020 - 02.2023

Vehicle Operator

United States Air Force, USAF
08.2014 - 04.2020

Community College of The Air Force

Bushland High School

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John Alexander