Summary
Work History
Education
Skills
Timeline
Generic

John Alger

Pinckney,MI

Summary

Detail-oriented senior Salesforce team leader with strong organizational skills. Possesses ability to handle multiple projects simultaneously with a high degree of accuracy, and to staff full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Utilizing and improving skills and technologies on an ongoing basis in order to strengthen organizational capabilities.

Work History

Service Management Specialist

Michigan Medicine
12.2022 - Current
  • I was responsible for the design and delivery of regulatory capabilities while supporting a larger OCIO effort to evaluate work plans against completed work and identify descriptions of gaps and risk to capabilities and service descriptions of my unit.

Business Development Manager

The Agile Bid, LLC
01.2019 - 12.2022
  • I was responsible for the design and development of AI capabilities to evaluate work plans against
    completed work and convert descriptions of gaps and risk to capabilities delivered in TEXT as input to
    AI Text evaluators applications which identify missing starting points, future gaps, and misdirection of product value.

LL6 Solution Architect

Ford Motor Company
10.2001 - 10.2018
  • I represented key ITIL and IT processes such as change, incident, and work order management. Meeting with Service Managers and Process Owners in confirm that levels of Service/Process maturity met organizational needs, and to confirm that communications to all customers were clear, concise, and intelligible.
  • Guided major Epic maintenance activities, such as technology upgrades and updates. Ensuring that environment management is sound, providing a stable platform for high-quality build, testing, training and support. Represented the engineers responsible for environment migrations and management.
  • Led testing activities, ensuring that tools, technology and processes are well designed to assure high-quality testing prior to production deployment.
  • Ensured that solid partnerships are maintained with key collaborators inside and beyond IT.
  • Served as senior service delivery, process, and testing advisor to other IT teams within HIT, offering guidance on standards and expectations.
  • Ensured that the service management team leverages high-quality processes and tools to deliver services, and that their work is informed by customer feedback.
  • Ensured that internal team and IT processes and standards are well-documented, audited, and maintained.
  • Remained informed on trends, tools, and best practices, ensuring that innovation and best practice inform Ford service management programs.
  • Established ITO Service Taxonomy metrics and status reporting to track outcomes. Using those reports, identifies areas for improvement and implements countermeasures to test and refine new processes.
  • Worked closely with product team management to define and prioritize partner feature requests.
  • Conducted research to evaluate systems design and process efficiency.
  • Evaluated roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.

Treasury Analyst

U.S. Treasury
03.2001 - 10.2001
  • I was hired as a Treasury Subcontractor to support an IRS Modernization effort at the time, as a PeopleSoft programmer.

Computer Scientist

NASA
06.1993 - 05.1998
  • Performed tests of prototypes and final products.
  • Extracted and assessed data from databases to drive improvement of product development and business strategies and processes.
  • Assessed accuracy and effectiveness of new and existing data sources and data analysis techniques.
  • Discovered stories told by data to present information to scientists and business managers.
  • Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets.
  • Built company A/B testing frameworks to test model quality.
  • Conducted research to uncover trends in customer behavior.
  • Consulted with users, vendors and technicians to determine computing needs and system requirements.
  • Maintained network hardware and software, directed network security measures and monitored networks to maintain availability for system users.
  • Analyzed problems to develop solutions involving computer hardware and software.
  • Applied theoretical expertise and innovation to create or apply new technology such as adapting principles for applying computers to new uses.

Communications Software Specialist

USAF
10.1985 - 05.1993
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Built databases and table structures for web applications.
  • Corrected, modified and upgraded software to improve performance.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Coordinated deployments of new software, feature updates and fixes.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Tested and deployed scalable and highly available software products.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Designed and developed analytical data structures.

Education

Master of Science - Computer Science

American University
Washington, D.C.
12.1998

Bachelor of Science - Mathematics

State University of New York At Albany
Albany, NY
05.1992

Skills

  • Software and Hardware Availability, Implementation, & Security
  • Service Oversight
  • Data Acquisition
  • Customer Acquisition
  • Network Computer
  • Licensing Management

Timeline

Service Management Specialist

Michigan Medicine
12.2022 - Current

Business Development Manager

The Agile Bid, LLC
01.2019 - 12.2022

LL6 Solution Architect

Ford Motor Company
10.2001 - 10.2018

Treasury Analyst

U.S. Treasury
03.2001 - 10.2001

Computer Scientist

NASA
06.1993 - 05.1998

Communications Software Specialist

USAF
10.1985 - 05.1993

Master of Science - Computer Science

American University

Bachelor of Science - Mathematics

State University of New York At Albany

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John Alger