John Allen
Hamilton,OH
Summary
I.T professional with Bachelor degree in Information Technology, as well as having a Network Pro certification. Extensive customer service experience with companies like Altour, American Airlines, FedEx Office.
Overview
19
19
years of professional experience
Work History
Online Support
Altour
Cincinnati, OH
05.2014 - Current
As an online support specialist my job was to assist customers navigating the Concur website, and provided training if necessary. If there were technical problems that prohibited a customer from making a reservation, my job was to determined what the problem was or to escalate it to the next tier within the technical department.
Lead Shipping Specialist
FedEx Office
Cincinnati, OH
09.2004 - 09.2013
As shipping specialist I provided exceptional customer service by processing overnight packages and ground shipments using the FedEx computer system FPOS. I also assisted customers with their printing needs and answer any office equipment related question, included Xerox printers, computer systems and software related issues.
Education
Bachelor of Science - Information Technology
Colorado Technical University
2014
Accomplishments
I have received my Testout Network Pro certification.
Experience with working with large organization like Altour, American Airlines and FedEx Office, and being a contributing team member in these organizations. Always helping the company I worked for to fulfill their mission statements while adhere to organizational core values.
Timeline
Online Support
Altour
05.2014 - Current
Lead Shipping Specialist
FedEx Office
09.2004 - 09.2013
Bachelor of Science - Information Technology
Colorado Technical University