Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

John Almaguer

Bastrop,Texas

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

19
19
years of professional experience

Work History

Service Drive Manager

Sames Motor Company
Bastrop, TX
08.2019 - 03.2024
  • Assisted service advisors in managing customer inquiries, providing prompt and accurate information regarding vehicle repairs and maintenance
  • Coordinated with technicians to ensure timely completion of service orders, optimizing workflow efficiency
  • Maintained detailed records of customer interactions, including service requests, complaints, and resolutions
  • Supported the service manager in overseeing daily operations of the service department, ensuring smooth functioning
  • Collaborated with parts department to ensure availability of required components for vehicle repairs and maintenance
  • Provided exceptional customer service by addressing concerns promptly and professionally
  • Performed administrative tasks such as filing paperwork, updating databases, and preparing reports for management review
  • Conducted follow-up calls with customers to ensure satisfaction with services provided by the dealership's service department
  • Collaborated with colleagues to develop strategies for upselling additional services or products during customer interactions
  • Assisted in training new hires on company policies, procedures, and systems related to the role of a service advisor assistant manager
  • Utilized CRM software effectively to manage customer data accurately
  • Participated in regular training sessions provided by manufacturers or suppliers to stay updated on new product features or technical specifications
  • Aided in conducting quality control checks on completed vehicle repairs before returning them to customers
  • Supported the resolution of escalated customer issues by liaising between customers and relevant departments within the dealership
  • Assisted in monitoring service department performance metrics, such as customer satisfaction ratings and service turnaround time

Sales Associate

Mac Haik - Dodge Chrysler Jeep Ram
Georgetown, TX
05.2017 - 07.2019
  • Served as a brand ambassador by attending industry events, trade shows, or community gatherings to promote dealership's offerings
  • Participated in regular sales training programs to enhance product knowledge, selling techniques, and negotiation skills
  • Developed and maintained an organized database of potential leads, follow-ups, and closed deals using CRM software
  • Consistently achieved high customer satisfaction ratings by providing personalized attention and addressing individual needs
  • Collaborated with the service department to address any post-sale issues or concerns, ensuring prompt resolution for customers
  • Managed the entire sales process from initial contact to delivery, ensuring a seamless and enjoyable customer experience
  • Demonstrated exceptional product knowledge during vehicle demonstrations highlighting key features and benefits
  • Closely monitored market trends, competitor activities, and consumer preferences to identify potential growth opportunities

General Manager

Hat Creek Burger
Austin, TX
03.2017 - 04.2018
  • Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
  • Developed and executed strategic plans to increase revenue and profitability, resulting in a 65% growth in sales
  • Led a team of 50 employees, providing training, guidance, and support to ensure high levels of productivity and customer satisfaction
  • Established strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of inventory
  • Conducted regular performance evaluations for employees, identifying areas for improvement and providing constructive feedback
  • Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
  • Managed inventory levels effectively through accurate forecasting methods, minimizing waste while ensuring sufficient supply for daily operations
  • Analyzed financial statements regularly to identify trends or issues impacting profitability; developed action plans accordingly

District Manager

Healthcare Services Group
Austin, TX
05.2015 - 02.2017
  • Managed a portfolio of 14 key accounts, consistently meeting or exceeding sales targets
  • Developed and maintained strong relationships with clients, serving as the main point of contact for all account-related inquiries
  • Collaborated with cross-functional teams to develop customized solutions that met client needs and objectives
  • Implemented strategic account plans to maximize customer satisfaction and retention rates
  • Conducted product demonstrations and presentations to showcase the value proposition of company offerings
  • Resolved customer issues or concerns promptly and effectively, ensuring high levels of customer satisfaction
  • Coordinated with internal departments such as marketing, operations, and finance to deliver seamless service to clients
  • Led quarterly business reviews to assess performance against goals and discuss growth opportunities
  • Implemented a customer feedback system to gather insights and identify areas for improvement in service delivery
  • Developed and delivered sales presentations to key decision-makers, highlighting the unique value proposition of our solutions
  • Served as a trusted advisor for clients by providing expert guidance on industry best practices and trends

Education

Bachelor of Science - Business Administration

Strayer University
12-2025

Skills

  • Service department operations
  • Technical aptitude
  • Staff Training and Development
  • Employee engagement
  • Appointment Scheduling
  • Marketing and Promotions

Timeline

Service Drive Manager

Sames Motor Company
08.2019 - 03.2024

Sales Associate

Mac Haik - Dodge Chrysler Jeep Ram
05.2017 - 07.2019

General Manager

Hat Creek Burger
03.2017 - 04.2018

District Manager

Healthcare Services Group
05.2015 - 02.2017

Bachelor of Science - Business Administration

Strayer University

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John Almaguer