John Alt
Cisco,GA
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Groome Transportation honed my skills in preventive maintenance and passenger assistance. Expert in money handling and fuel efficiency, I boosted service quality by training new drivers and implementing time-efficient practices, demonstrating a commitment to excellence and reliability in customer service.
Overview
24
24
years of professional experience
Work History
Shuttle Driver
Groome Transportation
10.2022 - 07.2024
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Ride Share
Uber/ Lyft
05.2021 - 10.2022
- Use GPS efficiently to get customers to their destination
- Improved customer satisfaction by providing timely and efficient delivery services.
- Maintained a high level of physical fitness to ensure the ability to ride for extended periods of time, resulting in more deliveries per shift.
- Promoted brand loyalty through exemplary representation of company values while interacting with customers on-site or over the phone/text message communication platforms.
- Ensured accurate payment collection from customers while maintaining professional demeanor and attentive service.
Rural Mail Carrier Associate
United States Postal Service, USPS
05.2020 - 05.2021
- Sorted mail for efficiency in fast delivery
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
Self Checkout Host/Customer Service Cashier
Walmart
07.2000 - 04.2020
- Engaged with customers and offered assistance upon entry into store.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Assisted customers with self-checkout machine operations.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
Education
Associate of Applied Science - Accounting
Everest College- West Los Angeles
Los Angeles, CA02.2015
Skills
- Punctuality
- Fuel Efficiency
- Passenger Assistance
- Preventive Maintenance
- Customer service
- Money handling
- Efficiency of time
- Work long hours
Timeline
Shuttle Driver
Groome Transportation
10.2022 - 07.2024
Ride Share
Uber/ Lyft
05.2021 - 10.2022
Rural Mail Carrier Associate
United States Postal Service, USPS
05.2020 - 05.2021
Self Checkout Host/Customer Service Cashier
Walmart
07.2000 - 04.2020
Associate of Applied Science - Accounting
Everest College- West Los Angeles
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