John Alvarado
Glendale,AZ
Summary
Ambitious and results-oriented General Manager with over 16 years of experience creating strategic alliances with customers and wholesale vendors to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, inventory stock, budgeting and resource management to reach operational objectives. Proven track record of developing targeted business operations plans, implementing improvements and overseeing large number of employees and inventory control. Decisive leader highly competent in establishing and achieving company goals and quality standards. Coordinates resources to meet expected business demands. Sales expert, organized decision-maker and inventory strategic planner with top-notch interpersonal and communication skills. Highly driven General Manager successful at implementing strategic approaches to drive profitability and inventory organization. Recognized for performance excellence in operations, inventory control management and customer care. Successful at motivating, training and developing team members.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Heavy Equipment Machinery
Phoenix, AZ
06.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Recruited, interviewed and hired qualified staff for open positions
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales that brought sales from $35,000 to $80,000 per month
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Maintained accurate and up-to-date inventory records
- Monitored stock levels to ensure availability of products
- Developed and implemented effective inventory control systems
- Conducted periodic inventories and physical counts of product supplies
- Investigated discrepancies between physical count and computer records
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly
- Created reports on inventory activity, shortages, overages
- Managed purchase orders with vendors to maintain optimal stock levels
- Researched new suppliers for cost savings opportunities when needed
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Maintained relationships with vendors to obtain the best pricing on supplies and materials
- Oversaw product development initiatives from concept through completion stages
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Trained employees on duties, policies and procedures
- Established and maintained effective communication with staff members to ensure efficient operations
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
General Manager III
General Parts Distribution
Phoenix, AZ
07.2018 - 06.2021
- Maximized time and manpower by consolidating data sales, payroll, employees, product, and inventory to maximize profit and meet customer satisfaction
- Diminished financial discrepancies by monitoring quotes, production and material planning assigning work to employees based on project requirements and individual team member strengths
- Directed day to day safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Organized regular cycle counts to identify any potential issues early on
- Built and maintained loyal, long-term customer relationships through effective account management
- Designed sales and service strategies to improve revenue and retention from bringing shop revenue from $1.3 million to $1.9million
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Managed shrink processes and inventory levels for accuracy for end of year inventory to save costs on losses
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by 35%
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Delivered exceptional client experiences through hands-on leadership of associates for commercial and DIY customers
- Trained, managed and motivated employees to promote professional skill development for promotions at every level
- Enhanced operational performance by developing effective business strategies, systems and procedures.
General Manager/Sales Associate
NAPA Auto Parts
Phoenix, AZ
02.2005 - 06.2018
- Directed day to day operations and maintained clean work environment to adhere to OSHA requirements cause of machine shop located in store
- Directed successful turnaround by eliminating overhead expenses by 20% within one quarter
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development
- Trained over 30 employees on business principles, best practices, protocol and system usage to maximize productivity
- Designed sales and service strategies to improve revenue and retention
- Tracked hourly sales to generate reports for business development planning and growth
- Implemented and delivered engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale of a shop with 20 employees or more
- Closely Monitored job operations to verify quality, delivery schedule and conformance to contract specifications to meet customer deadlines and expectations.
Construction Foreman
C&G Handyman Services LLC.
Glendale, AZ
01.2000 - 02.2005
- Motivated and supported field workers completing work to increase work quality and efficiency
- Checked crew timesheets and logs for accuracy and submitted on schedule
- Oversaw plumbing, heating, ventilation and irrigation system projects, which included construction, maintenance and repair work
- Worked with suppliers to keep materials flowing and meet demanding timelines
- Assigned work to employees based on project requirements and individual team member strengths
- Managed daily work assignments by delegating tasks and monitoring progress
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints
- Coordinated schedules and day-to-day activities of crew to satisfy project needs
- Assigned projects and tasks to employees based on competencies and specialties
- Estimated time, employee needs and material costs for projects.
Education
Some College (No Degree) - Business Administration And Management
Arizona State University
Some College(No Degree)High School Diploma -
Alhambra High School
Skills
- Supervision and training
- Sales team development
- Cross-functional team management
- Performance improvements
- Sales expertise
- Succession planning
- Skilled negotiator
- Safety protocol
- Shipping and receiving
- Client relations
- Purchasing and planning
- Employee scheduling
- Training and coaching
- Project scope
- Data review
- Team oversight
- Project management
- Customer relationship management
- Vendor relationships
- Recruiting and hiring
- Calm under pressure
- Budgeting and cost control strategies
- Safety assurance
- Order Processing
- Transaction Management
- Inventory Reconciliation
- Bulk Purchasing
- Shrinkage Control
- Price Negotiation
- Vendor Relationship Management
- Cost Control
- Inventory Distribution
Certification
- ASE Certifications on P1
- P2
- Heavy duty parts
Timeline
General Manager
Heavy Equipment Machinery
06.2021 - Current
General Manager III
General Parts Distribution
07.2018 - 06.2021
General Manager/Sales Associate
NAPA Auto Parts
02.2005 - 06.2018
Construction Foreman
C&G Handyman Services LLC.
01.2000 - 02.2005
Some College (No Degree) - Business Administration And Management
Arizona State University
High School Diploma -
Alhambra High School
- ASE Certifications on P1
- P2
- Heavy duty parts
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