John Alvarez
Hempstead
Summary
Security professional with extensive experience in corporate security, specializing in risk assessment and crisis management. Successfully implemented innovative security protocols, resulting in multiple years of incident-free operations. Demonstrated leadership in fostering collaboration across teams, improving client relations and operational efficiency. Proficient in strategic budget planning to optimize costs and enhance command center operations.
Overview
20
20
years of professional experience
Work History
Director Command Center
Arrow Security Corp.
Smithtown
12.2025 - Current
- Developed strategic security policies to enhance organizational safety and compliance.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
GLOBAL SECURITY ACCOUNT MANAGER
Peloton Interactive
New York
01.2020 - 12.2025
- Manage global security operations, ensuring safety for executives and assets across diverse locations.
- Developed and implemented security protocols, resulting in over 1,000 incident-free classes.
- Built and oversee GSOC, enhancing global monitoring and crisis management capabilities.
- Conduct secure escorts for personnel, including CEO, ensuring confidentiality and safety.
- Implemented national patrols, significantly improving location security and asset protection.
- Manage client accounts with strategic negotiation and streamlined processes, boosting portfolio efficiency and mitigating risks.
- Oversee portfolio strategies with rigorous risk assessments and tailored solutions that reinforce solid revenue and client retention.
- Coordinate cross-team efforts to refine account strategies, deploy smart resolutions, and fortify client links for enduring portfolio value.
- Lead dynamic account management by integrating innovative client solutions and prompt issue resolution to boost portfolio gains.
- Integrates cutting-edge technology for refined threat analysis and rapid incident handling, bolstering overall safety.
LEAD CUSTOMER PROTECTION OFFICER
Hudson Yards
New York
01.2016 - 01.2020
- Managed security operations for $26.2B Hudson Yards, ensuring safety and access control.
- Led team as Custom Protection Officer, preventing information breaches and equipment loss.
- Implemented safety protocols, maintaining secure environment for all occupants.
- Received accolades for leadership and service excellence in security management.
- Engineered crisis simulation drills, refining emergency tactics and coordinating teams for swift incident resolution with measured gains.
- Coordinated multi-departmental risk audits, fostering team synergy and driving protocol upgrades that resulted in safer operations.
- Developed cutting-edge tech integration for real-time surveillance and rapid incident reporting, enhancing security measures drastically.
- Assessed security data trends to refine strategies, linking risk analysis with tactical adjustments for a significant uplift in system efficiency.
- Devised cross-team risk assessments and streamlined incident reporting to boost responsiveness and cut delays.
- Supervised vendor security reviews and coordinated robust contingency plans, reinforcing operational safety and compliance.
- $26.2B Hudson Yards, ensuring safety and access control.
NON COMMISSIONED OFFICER
United States Marine Corp
01.2006 - 01.2011
- Led Marines in Afghanistan, ensuring security for key installations during Operation Enduring Freedom.
- Managed base security for a 2-star general, safeguarding equipment worth millions.
- Achieved top efficiency ratings in a battalion of 600 to 700 personnel.
- Received multiple awards, including letters of commendation and appreciation.
- Served as Non-Commissioned Officer, leading and mentoring platoon members.
- Led risk management initiatives and enforced strict operational protocols, ensuring high standards of unit discipline and security.
- Managed comprehensive briefings and resource deployments, optimizing operational readiness, and solving mission-critical challenges.
- Oversaw logistics and equipment readiness, streamlining supply operations under high-pressure conditions to ensure rapid mission responses.
- Developed crisis response drills that improved emergency coordination and boosted operational efficiency during critical missions.
- Instituted advanced communication systems that expedited command relays, achieving measurable improvements in mission execution.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE, MINOR IN POLICE STUDIES
John Jay College of Criminal Justice
New York01.2018
Skills
- Security Management
- Leadership
- Access Control
- Genetec Systems
- Risk Assessment
- Emergency Response
- InfoSec
- Event Security
- Report Writing
- Conflict Resolution
- AMAG
- Symmetry
- Payroll
- Scheduling
- Strategic Planning
- Talent Management
- Crisis Simulation
- Negotiation Skills
- Data Analysis
- Client Relations
Awards
- Two Letters of Accommodation
- Letter of Appreciation
- NATO Medal
- Overseas Ribbon
- Afghanistan Campaign Medal
- Marine Corps Good Conduct Medal
- Global War on Terrorism Medal
- National Defense Medal
- Silver coin from 2-star General
- Highest Pros & Cons in Battalion
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Director Command Center
Arrow Security Corp.
12.2025 - Current
GLOBAL SECURITY ACCOUNT MANAGER
Peloton Interactive
01.2020 - 12.2025
LEAD CUSTOMER PROTECTION OFFICER
Hudson Yards
01.2016 - 01.2020
NON COMMISSIONED OFFICER
United States Marine Corp
01.2006 - 01.2011
BACHELOR OF SCIENCE - CRIMINAL JUSTICE, MINOR IN POLICE STUDIES
John Jay College of Criminal Justice