John Alvarez Glover
6867 Comanche View, San Antonio ,TX
Summary
Results-oriented professional with over five years of experience in customer service. Proven ability to build strong customer relationships and lead teams effectively. Focused on delivering exceptional service and motivating team members to exceed performance expectations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
IKEA
San Antonio, Texas
09.2025 - Current
- Assisted customers in product selection and provided information on features.
- Maintained organized product displays and ensured cleanliness throughout the store.
- Addressed customer inquiries and resolved issues in a timely manner.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Guest Services Associate/ Ops Supervisor
Aztec Theater
, TX
08.2023 - 03.2025
- Executed a successful concert by leading preparation efforts and overseeing a dedicated team.
- Assisted in training new associates on company policies and guest engagement strategies.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Assisted with crowd management during busy events for smooth operations.
- Managed ticket sales and reservations using point-of-sale systems efficiently.
Cashier
Walmart
01.2022 - 03.2023
- Streamlined checkout process by expertly managing cash transactions, enhancing the customer experience during peak hours.
- Maintained accurate cash drawer, ensuring balanced registers at end of shifts.
- Championed customer service, turning challenges into memorable experiences with personalized solutions.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Associate of Arts - Interior Design
San Antonio College
San Antonio, TX12-2026
General Studies -
James Madison High School
San Antonio 01.2023
Skills
- Multitasking efficiency
- Team leadership
- Collaboration and teamwork
- Customer service excellence
- Time management
- Hospitality expertise
- Issue resolution
- Work ethic and integrity
- Cash handling
- Active listening
- Sales and retail experience
- Cleaning and organization
Community Service & Volunteer Work
Morgans Wonderland, Volunteer, 2022, 2023, Assisted kids and students with disabilities.
Extracurricular Activities
- Student Council Member
- National Honor Society
Timeline
Retail Sales Associate
IKEA
09.2025 - Current
Guest Services Associate/ Ops Supervisor
Aztec Theater
08.2023 - 03.2025
Cashier
Walmart
01.2022 - 03.2023
Associate of Arts - Interior Design
San Antonio College
General Studies -
James Madison High School