Summary
Overview
Work History
Education
Skills
Timeline
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John A. Mauro II

Port Orange,FL

Summary

Professional healthcare provider with extensive experience in fast-paced medical environments. Known for excellent teamwork, adaptability, and reliability in high-pressure situations. Skilled in using advanced medical equipment and maintaining composure during critical incidents. Accompanied with a strong background in customer service, equipped to deliver outstanding support and solutions. Adept at navigating complex inquiries, ensuring client satisfaction, and maintaining compliance with industry standards. Strong focus on teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and relationship building.

Overview

6
6
years of professional experience

Work History

Firefighter/EMT

City of Ormond Beach
06.2023 - Current
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.

Licensed Customer Service Representative

Realty Insurance Consultants
04.2019 - 06.2023
  • Improved customer satisfaction by efficiently addressing and resolving issues in timely manner.
  • Established rapport with diverse clientele through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.
  • Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.

Education

Bachelor of Science - Clinical Psychology

University of Central Florida
Orlando, FL
05.2021

Associate of Arts -

Daytona State College
Daytona Beach, FL
05.2019

Customer Service Representative License -

Daytona State College
Daytona Beach, FL
04.2019

Skills

  • First aid certified
  • Stress tolerance and resilience
  • Medical equipment usage
  • Community relations
  • Public education
  • Medical services administration
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Client relations

Timeline

Firefighter/EMT

City of Ormond Beach
06.2023 - Current

Licensed Customer Service Representative

Realty Insurance Consultants
04.2019 - 06.2023

Bachelor of Science - Clinical Psychology

University of Central Florida

Associate of Arts -

Daytona State College

Customer Service Representative License -

Daytona State College