John Amaya
San Jose,CA
Summary
Accomplished Security Officer with a proven track record at Allied Universal Security Services, adept in incident reporting and enhancing public safety. Skilled in CCTV surveillance and exceptional verbal communication, I have significantly improved security protocols and customer satisfaction. Expert in managing high-stress situations, my approach has consistently fostered a secure and welcoming environment.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2021 - 06.2023
- Greeted guests courteously and professionally.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Promptly addressed alarms and requests for help.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
Security Officer
Securitas Security Services USA
10.2023 - Current
- Welcomed guests with professionalism to foster a friendly environment.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representative
Adobe Communications
02.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer issues with understanding, leading to enhanced loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Gilroy High
Gilroy, CA06-2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Security equipment use
- CCTV surveillance
- Verbal communication
- Public safety
- Physical security
- Patrol monitoring
Timeline
Security Officer
Securitas Security Services USA
10.2023 - Current
Security Officer
Allied Universal Security Services
03.2021 - 06.2023
Customer Service Representative
Adobe Communications
02.2020 - 01.2022
High School Diploma -
Gilroy High