Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

John Amaya

Security Officer
San Jose,CA
John Amaya

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Security OfficerSecurity OfficerCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: San Jose, CA, US
Open to relocation: No

Salary Range

29/hr - 1000/hr

Important To Me

Career advancementFlexible work hours401k matchPaid time offHealthcare benefits

Summary

Accomplished Security Officer with a proven track record at Allied Universal Security Services, adept in incident reporting and enhancing public safety. Skilled in CCTV surveillance and exceptional verbal communication, I have significantly improved security protocols and customer satisfaction. Expert in managing high-stress situations, my approach has consistently fostered a secure and welcoming environment.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Overview

5
years of professional experience

Work History

Allied Universal Security Services
San Jose, CA

Security Officer
03.2021 - 06.2023

Job overview

  • Greeted guests courteously and professionally.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Promptly addressed alarms and requests for help.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
  • Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
  • Trained new security officers on hospital policies, emergency response plans, and communication strategies.
  • Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
  • Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
  • Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
  • Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.

Securitas Security Services USA
San Jose, CA

Security Officer
10.2023 - Current

Job overview

  • Welcomed guests with professionalism to foster a friendly environment.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Adobe Communications
San Jose, CA

Customer Service Representative
02.2020 - 01.2022

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer issues with understanding, leading to enhanced loyalty.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Gilroy High
Gilroy, CA

High School Diploma
06-2009

University Overview

  • [Number]3. GPA

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Security equipment use
  • CCTV surveillance
  • Verbal communication
  • Public safety
  • Physical security
  • Patrol monitoring

Timeline

Security Officer

Securitas Security Services USA
10.2023 - Current

Security Officer

Allied Universal Security Services
03.2021 - 06.2023

Customer Service Representative

Adobe Communications
02.2020 - 01.2022

Gilroy High

High School Diploma
John AmayaSecurity Officer