John Amoroso
Cleveland ,GA
Summary
Dynamic performing musician and DJ with extensive experience in live performances and sound engineering. Proven ability to cultivate relationships with venues and event planners while managing invoicing processes. Strong attention to detail and exceptional communication skills, enhancing audience engagement and satisfaction. Formerly with Benistar and YMCA adept at delivering memorable experiences.
Overview
2027
2027
years of professional experience
Work History
Performing Musician & DJ
Self-employeed
Atlanta, GA
08.2005 - Current
- Executed live performances of original compositions and cover songs.
- Performed solo acoustic guitar and vocal arrangements utilizing live looping techniques.
- Assisted in setting up DJ stage lighting and video production equipment. Operated lighting and video systems during events. Supported team in creating engaging visual experiences.
- Cultivated and maintained relationships with bar owners, live music venues, wedding venues, and corporate event planners.
- Managed invoicing and accounts receivable processes to ensure timely payments.
Customer Service Representative
Benistar Retiree Health Insurance Company
Simsbury, CT
01.2000 - 10.2003
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed policy changes and updates, ensuring accuracy and clarity for clients.
- Facilitated training sessions for new team members on best practices in customer interaction and service delivery.
- Streamlined processes to enhance operational efficiency in claims handling and support services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
School Aged Childcare Worker
YMCA
Wallingford, CT. Meriden, CT
1994 - 2000
- Supervised daily activities to ensure safe and engaging environment for children.
- Assisted in planning age-appropriate educational and recreational programs.
- Monitored children's behavior, providing guidance and support as needed.
- Collaborated with team members to maintain a positive group dynamic.
- Facilitated communication with parents regarding children's progress and well-being.
- Implemented safety protocols to promote health and security during activities.
- Adapted activities based on individual children's needs and interests.
- Organized supplies and materials for various programs, ensuring readiness for each session.
- Maintained a safe and secure environment for children, conducting regular safety checks of facilities and equipment.
- Established strong connections with community organizations to provide additional resources or services beneficial to program participants.
- Managed daily routines including snack time, outdoor playtime, and pick-up procedures to ensure smooth operations.
- Improved children''s emotional well-being by providing a nurturing environment and addressing individual needs.
- Assisted in coordinating fundraising events for program resources or improvements to the childcare facility.
- Collaborated with parents to address concerns, share progress updates, and build strong relationships.
- Facilitated transitions between various activities during after-school hours to maintain structure and consistency for students'' experiences within the program environment.
- Enhanced children''s social skills by implementing group activities and fostering positive interactions among peers.
- Organized field trips to local attractions or educational experiences for enhanced learning opportunities outside the classroom setting.
- Developed age-appropriate activities and crafts to engage children.
Education
Elementary Education
Central Connecticut State University
New Britain, CTHigh School Diploma -
Francis T. Maloney
Meriden, CT06.1992
Skills
Music theory
Strong attention to detail
Teaching experience
Studio recording experience
Song composition
Mixing skills
Schedule management
Live performance
Extensive performance background
Original songwriter
Sound engineering
Private lessons
Music selection
Recording techniques
Writing lyrics
Stage presence
Live sessions
Dynamic control
Music marketing
Social media engagement
Genre versatility
Mentoring artists
Voice instruction
Busking experience
Instrument maintenance
Timeline
Performing Musician & DJ
Self-employeed
08.2005 - Current
Customer Service Representative
Benistar Retiree Health Insurance Company
01.2000 - 10.2003
School Aged Childcare Worker
YMCA
1994 - 2000
Elementary Education
Central Connecticut State University
High School Diploma -
Francis T. Maloney