Excel
Hi, I’m
John Anderson
Business Owner / HVAC Technician
Winchester,CA
"I ask not for a lighter burden, but for broader shoulders."
-Unknown
Summary
Professional that's commitment to superior service and driven to consistently contribute value through an impeccable work ethic. Capable and ready to lead or be part of a team. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and enhancing customer satisfaction through exceptional service and effective communication.
Overview
28
years of professional experience
1
Certification
Work History
Pro-Synergy Heating & Air
Owner
03.2020 - Current
Job overview
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Pro Team Plumbing
Lead Technician
08.2018 - 03.2020
Job overview
- Planned, scheduled, and delegated daily work to team of employees.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
United States Marine Corps
Manager of Operations
11.1996 - 11.2017
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Supervised operations and kept employees compliant with company policies and procedures.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Education
San Joaquin Valley CollegeTemecula, CA
Certificate of Completion from HVAC-R And Electrical Technology
08-2018
University Overview
- Dean's List
- Ranked in Top 2% of class
- 4.0 GPA
- Awarded Academic Excellence
- Awarded Perfect Attendance
Loyd Star High SchoolBrookhaven, MS
High School Diploma
05-1994
Skills
- Small business operations
- Customer relations
- Relationship building
- Inventory management
- Project management
- Attention to detail
- Decision-making
- Verbal and written communication
- Team leadership
- Teamwork and collaboration
- Client service
- Customer service
Certification
- Certificate of Completion HVAC-R
- Certificate of Completion Electrical Technology
- Licensed C20 HVAC-R
- EPA 608 Type Universal
- HFC-410A Handling, Use and Recovery
- 30 Hour OSHA Construction Safety and Health
- American Red Cross CPR
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Native or Bilingual
Interests
Backpacking
Hiking
Motorcycle Rides
Supporting Local Community
Websites
Timeline
Owner
Pro-Synergy Heating & Air
03.2020 - Current
Lead Technician
Pro Team Plumbing
08.2018 - 03.2020
Manager of Operations
United States Marine Corps
11.1996 - 11.2017
San Joaquin Valley College
Certificate of Completion from HVAC-R And Electrical Technology
Loyd Star High School
High School Diploma
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