John Andrade
Canton,MA
Summary
Customer-oriented General Manager with 5+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational insight.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Herb Chambers Porsche Boston
09.2018 - Current
- Increased overall store revenue
- Improved MIMIC (JD Power) performance.
- Recruited several technicians to help build our overall fixed operations.
- Implemented processes to help streamline the clients overall experience.
- Managed our ABP staffing requirements as well as the business plan annually To exceed expectations..
- Managed days supply to increase share of nation.
General Manager
HC Bentley/Lamborghini/Rolls Royce/Maserati/Alfa
06.2022 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Herb Chambers Volvo
06.2016 - 06.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Awarded Volvo Excellence 2 years in a row.
- Increased overall store efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
F&I Manager, Used Car and General Sales Manager
Herb Chambers Lexus Of Sharon
04.2008 - 06.2016
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Managed the C.I.T list and ensured all deals were funded in a timely fashion.
- Managed a team of finance specialists, fostering collaboration and teamwork while overseeing daily operations.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
- Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
- Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Negotiated and finalized used car pricing and contract terms.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Enhanced online presence through targeted digital marketing efforts, driving website traffic and generating leads.
- Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Optimized showroom layout for maximum visual appeal while also allowing easy navigation for potential buyers browsing available vehicles.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Managed the overall turn rate of the inventory by keeping the aged inventory in line.
- Improved overall customer buying experience to safeguard dealership revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Education
High School Diploma -
Brockton High School
Brockton, MA06.1995
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Client Relations
- Team training and development
- Staff Development
- Verbal and written communication
- Staff Management
- Customer Relations
- Inventory Control
Certification
2017- NADA Graduate (N314)
Timeline
General Manager
HC Bentley/Lamborghini/Rolls Royce/Maserati/Alfa
06.2022 - 09.2023
General Manager
Herb Chambers Porsche Boston
09.2018 - Current
General Manager
Herb Chambers Volvo
06.2016 - 06.2018
F&I Manager, Used Car and General Sales Manager
Herb Chambers Lexus Of Sharon
04.2008 - 06.2016
High School Diploma -
Brockton High School
2017- NADA Graduate (N314)
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