John Apostolidis
Austin,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Ca2
Carvana
Austin , TX
11.2021 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recommended changes or improvements in existing training processes as needed.
- Provided feedback on employee performance based on observed results during training sessions.
- Explained goals and expectations required of trainees.
Custom Framing Manager
Michaels Arts and Crafts
Austin , TX
06.2008 - 11.2021
- Monitored employee performance to ensure quality standards were met or exceeded.
- Planned work schedules for staff based on workload demands throughout the year.
- Ensured all store policies were followed regarding customer service practices.
- Conducted regular audits of the shop's supply inventory in order to detect any discrepancies.
- Collaborated with customers to select frames and matting that best suited their needs while staying within budget.
- Maintained inventory levels by tracking sales data and reordering supplies when needed.
- Trained new employees in proper handling of artwork, use of tools and equipment, customer service techniques, and safety procedures.
- Created displays for merchandise including framed art prints, mirrors, diplomas, certificates.
- Ordered supplies such as mat boards, glass, backing boards, and other mounting materials.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed the cutting, joining, and assembly of wooden frames using specialized tools.
Education
High School Diploma -
University of Texas At Austin
Austin, TXSkills
- Teamwork and Collaboration
- Problem Resolution
- Friendly, Positive Attitude
- Time Management
- Customer Service
- Relationship Building
- Calm Under Pressure
Timeline
Ca2
Carvana
11.2021 - Current
Custom Framing Manager
Michaels Arts and Crafts
06.2008 - 11.2021
High School Diploma -
University of Texas At Austin