John Arias
Manila ,Luzon
Summary
Dynamic professional with a proven track record at Mega Word Corporation, adept in leveraging customer service excellence and market research strategies to drive business success. Skilled in data analysis and fluent in Tagalog and English, I excel in creating meaningful customer connections and optimizing operational processes, demonstrating a unique blend of analytical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Appointment Setter
RVCC Contact Center
02.2021 - Current
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Addressed client inquiries and updated database information.
- Set appointments with salespeople and potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Representative
Payment Hub Call Center
07.2021 - 12.2021
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Appointment Setter
I Contact Concept Solution
02.2017 - 02.2021
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Appointment Setter
Prince Center Telemarketing
09.2015 - 02.2017
- Set appointments with salespeople and potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Screened potential customers to determine interest and requirements for products and services of company.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Call Center Agent
IVT Business Solutions Inc.
05.2014 - 08.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Marketing Specialist
Mega Word Corporation
04.2013 - 11.2013
- Researched and evaluated potential new markets and products.
- Utilized specialized software to capture and process data.
- Developed questionnaires and facilitated focus group discussions.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Established and managed relationships with external data providers and research vendors.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Education
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina
Manila, Philippines06.2014
High School Diploma -
Immaculate Conceptions School
Guinan, Samar03.2010
Skills
- Overcoming Objections
- Incoming Call Reception
- Telephone Etiquette
- Clear Communication
- Customer Service
- Time Management
- Cold-calling
- Phone etiquette expert
- Computer Skills
- Data entry expert
- Setting appointments
- Payment processing knowledge
- Problem-Solving
- Fluent in Tagalog and English (speak, read & write)
Timeline
Customer Service Representative
Payment Hub Call Center
07.2021 - 12.2021
Appointment Setter
RVCC Contact Center
02.2021 - Current
Appointment Setter
I Contact Concept Solution
02.2017 - 02.2021
Appointment Setter
Prince Center Telemarketing
09.2015 - 02.2017
Call Center Agent
IVT Business Solutions Inc.
05.2014 - 08.2015
Marketing Specialist
Mega Word Corporation
04.2013 - 11.2013
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina
High School Diploma -
Immaculate Conceptions School
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