JOHN ARMENTROUT
Oceanside,CA
Summary
Driven and adaptable professional with a diverse background spanning insurance brokerage, valet supervision, concrete construction, and retail management. Excelled at LAZ Parking Valet, Hyatt Regency and Southwest Construction Company by leveraging critical thinking and effective communication to enhance customer satisfaction and team productivity. Demonstrated expertise in complex problem-solving and crew leadership, achieving significant improvements in operational efficiency and client relations.
Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures.
Overview
8
8
years of professional experience
Work History
Insurance Broker
Self-employeed
08.2023 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
Valet Supervisor
LAZ Parking Valet, Hyatt Regency
03.2022 - 08.2023
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Concrete Foreman
Southwest Construction Co.
11.2020 - 03.2022
- Met with engineers to plan layouts and timeframes for jobs.
- Poured and laid concrete for hundreds of projects.
- Created specific finishes on poured concrete.
- Mentored junior crew members, providing hands-on guidance in various concrete techniques and reinforcing their knowledge of industry standards.
- Adapted concrete pouring and mixing plans to daily weather and climate.
- Ordered materials and scheduled cement trucks.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
Stock Room Manager
Oakley
10.2018 - 03.2020
- Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
- Managed returns process efficiently, resulting in swift resolution of customer issues and minimized financial impact to the company.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained for smooth operation of the stockroom.
- Improved stockroom efficiency by implementing an effective organization system for inventory management.
Sales Associate
Under Armour
10.2016 - 10.2018
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - B.S. in Interdisciplinary Studies
Liberty University
Lynchburg, VA05.2022
Skills
- Proactive team player
- Calm Under Stress
- Critical Thinking
- Teamwork and Collaboration
- Effective Communication
- Sales Presentations
- Verbal and written communication
- Attention to Detail
- Complex Problem-Solving
- Work Planning and Prioritization
- Physical Stamina
- Crew Leadership
Accomplishments
I have lived an active team lifestyle since my youth, participating on numerous successful teams and achieving all of my personal goals. Including 4 year starter in high school through junior college and becoming an integral contributor of an NCAA Division 1 football program before COVID shut the season down. I continued on with my education earning a B.S. in interdisciplinary studies from Liberty university.
Working out, running, listening to music, and dog training.
I live an active lifestyle by running, swimming and weight-lifting throughout the week. I express my passion for working line Dutch Shepard's and Belgian Malinois through extensive training and bite work. In my free time I listen to music and play guitar.
Timeline
Insurance Broker
Self-employeed
08.2023 - Current
Valet Supervisor
LAZ Parking Valet, Hyatt Regency
03.2022 - 08.2023
Concrete Foreman
Southwest Construction Co.
11.2020 - 03.2022
Stock Room Manager
Oakley
10.2018 - 03.2020
Sales Associate
Under Armour
10.2016 - 10.2018
Bachelor of Science - B.S. in Interdisciplinary Studies
Liberty University