John Armstrong
Salem,NH
Summary
Seasoned Operations Supervisor with over 20 years in operations, customer service, and team leadership. Manages daily operations for 40 drivers, overseeing scheduling, training, and incident investigation. Operates seasonal independent service business, handling customer management, job quoting, and project execution. Delivers effective communication and problem-solving expertise to enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Independent service provider
Self
Salem, NH
10.2020 - Current
- Operated independent seasonal service for leaf removal and snow-plowing, ensuring timely service delivery to customers.
- Communicated with customers to assess needs and deliver accurate job quotes, enhancing customer satisfaction.
- Coordinate schedules with customers and plan work around weather conditions and customer availability.
- Purchase, maintain, and operate personal equipment necessary to complete jobs.
- Complete projects independently and work with a small team when additional assistance is needed.
- Managed customer relationships from inquiry to project completion, fostering trust and repeat business.
- Maintain responsibility for job planning, equipment, customer communication, and quality of completed work.
Operations Supervisor
F&B Distributors
Methuen, Massachusetts
12.2018 - Current
- Oversee daily operations and provide leadership and support to approximately 40 drivers.
• Train new drivers and help prepare employees to meet company expectations and perform their responsibilities effectively.
• Coordinate employee schedules, vacation requests, days off, and unexpected call-outs while maintaining adequate staffing coverage.
• Assist with employee performance and disciplinary matters and communicate with management regarding significant personnel issues.
• Participate in hiring decisions and provide input regarding employee selection and termination.
• Investigate theft, employee concerns, and other incidents that arise during daily operations and report findings to management.
• Serve as a primary point of contact for drivers and assist in resolving issues involving stores, customers, vehicles, equipment, and daily routes.
• Coordinate truck maintenance and equipment-related concerns to help keep operations running safely and efficiently.
• Make day-to-day operational decisions while balancing staffing, employee availability, equipment needs, and business priorities.
• Handle unexpected operational problems and develop practical solutions with minimal disruption to daily operations.
Maintain consistent communication with employees and management to ensure issues are addressed appropriately. - Trained new staff on safety protocols and operational procedures.
Grocery Clerk
Market Basket
Salem, New Hampshire
10.2005 - 12.2018
- Managed daily grocery department responsibilities including product ordering, stocking, organization, and customer service.
• Ordered appropriate quantities of merchandise to maintain product availability and support efficient department operations.
• Assisted customers with questions, product locations, and general needs while maintaining a professional and helpful approach.
• Supervised small teams of part-time employees during closing shifts and delegated responsibilities to ensure work was completed efficiently.
• Frequently filled in for department managers and assumed responsibility for the overall grocery department during their absence.
• Prioritized daily tasks, coordinated employees, and addressed customer and operational issues as they arose.
• Operated cash registers and assisted with customer checkout when needed.
Developed strong leadership, communication, customer service, and problem-solving skills during more than 13 years with the company. - Assisted customers in locating products and answering inquiries on merchandise.
- Operated cash registers efficiently during peak shopping hours for smooth transactions.
Education
Salem High School
Salem, New HampshireTimeline
Independent service provider
Self
10.2020 - Current
Operations Supervisor
F&B Distributors
12.2018 - Current
Grocery Clerk
Market Basket
10.2005 - 12.2018
Salem High School