Summary
Overview
Work History
Education
Skills
Timeline
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John Arnold

Seattle,WA

Summary

Highly organized and results-driven Recruiting Coordinator with 1 year of experience efficiently managing the end-to-end recruitment process, adept at sourcing qualified candidates, scheduling interviews, and maintaining candidate relationships, while ensuring a seamless experience for both hiring managers and applicants through effective communication and utilization of ATS platforms.

Overview

18
18
years of professional experience

Work History

Recruiting Coordinator (Contract)

Amazon
09.2024 - Current
  • Schedule interviews and working directly with candidates and hiring managers.
  • Provide follow-up correspondence to candidates on recruiting status via phone and email.
  • Track recruiting activities and provide weekly reporting on candidate status.
  • Identify opportunities to improve candidate experience and scheduling efficiency.
  • Educate client on the recruiting process and the roles involved in the process.
  • Arrange candidate travel and accommodation if required for domestic and international.
  • Assist in the coordination of other recruiting activities as needed.
  • Update candidate records in HIRE.

HR Generalist

Securitas
02.2023 - 07.2024
  • Manage recruitment processes, including job postings, resume screening, interviews, and job offers
  • Develop and implement HR policies and procedures, ensuring compliance with labor laws and regulations
  • Administer employee benefits programs, including health insurance, retirement plans, and time off policies
  • Manage leave of absence programs, including FMLA, ADA accommodations, and other state and federal regulations
  • Conduct on-boarding and training programs for new employees, ensuring they have the necessary skills and knowledge to perform their job duties at Amazon Corporate Security
  • Manage employee relations, including conflict resolution, performance management, and disciplinary action when necessary
  • Maintain accurate and up-to-date employee records, including attendance, performance, and compensation
  • Created FMLA/PFMLA processes, and streamlined application process

HR Assistant (Contract)

Amazon
11.2021 - 02.2023
  • Provided on-boarding support for all Amazon physical stores, including compiling data for analysis and reporting, performing routine analyses, and creating SOPs for new procedures and policies
  • Collaborated with recruiters to improve candidate experience and scheduling efficiency, resulting in a successful hiring process
  • Managed candidates' profiles in Amazon's HRIS, ensuring that candidates were in the correct status and their compliance with legal requirements
  • Audited candidates' I-9s daily and resolved discrepancies to ensure compliance with federal regulations
  • Effectively managed external and internal queries, and assisted recruiters with date changes, candidate terminations, and changes to candidates' profiles, as well as managing candidates' profiles for high volume recruiting and creating job requisitions
  • Proven ability in solving trouble tickets and edge cases within the target SLA, resulting in improved customer satisfaction and streamlined operations
  • Contributed to a positive and productive team environment, consistently meeting and exceeding expectations for quality and quantity of work
  • Manually updated I9 status's in I9 advantage, and I9 guardian
  • Managed candidate status's in Oleeo, Icims, peopleportal, and hire

Front Desk Supervisor

Residence Inn by Marriott
03.2019 - 02.2020
  • Successfully oversaw the work of front-desk agents and assisted with operations to ensure guest satisfaction by leading front office agents through training, communication, and empowerment
  • Assisted the General Manager with scheduling all front desk staff, resulting in efficient and smooth hotel operations
  • Conducted arrival planning and met guest requests to ensure a smooth check-in process and maintain positive guest relations
  • Maintained positive employee relations while ensuring adherence to fair treatment of all associates, focused on employee engagement and increasing motivation within the front desk department
  • Fully involved in training new associates to ensure they were performing to the required brand standards, resulting in a well-trained and proficient front desk team
  • Ensured proper coding of guest information in the hotel database, managed and maintained all chargeback systems, and maintained supplies inventory by checking stock, anticipating needed supplies, placing and expediting orders, and verifying receipt of supplies
  • Performed bookkeeping activities for purchase orders, and reviewed daily checklists of front desk agents to ensure all tasks were completed at the designated times
  • Created and tracked monthly reports based on guest feedback for monthly front desk staff meetings, resulting in a more accurate analysis of customer service quality and efficient improvement plan

Teller / Customer Service Representative

Bank of America
10.2017 - 04.2019
  • As a Financial Services Representative at a bank, my responsibilities included assisting clients in achieving their financial goals by actively referring bank products and services and referring clients to other specialists
  • I actively met all sales and referral metrics, and accurately and efficiently processed transactions in accordance with Bank policies and procedures
  • I was able to handle high volumes of transactions with efficiency and accuracy, and collaborated with my manager to establish achievable referral and professional development goals

Customer Support Specialist

Teletech
01.2009 - 01.2011
  • Successfully evaluated customer needs and provided technical support for Sprint business customers, resulting in increased customer satisfaction and loyalty
  • Developed and maintained strong relationships with business customers by regularly communicating new technologies and how they could be applied to their specific business needs
  • Consistently exceeded personal and team sales targets by proactively identifying and addressing customer needs
  • Demonstrated ability to troubleshoot and resolve a wide range of product issues and concerns, resulting in reduced customer complaints and improved overall customer experience
  • Consistently received positive feedback from business customers for the ability to upgrade phone lines with new features and ensure customer satisfaction with the provided service
  • Documented and maintained accurate customer records, ensuring efficient and effective service delivery

CAD Drafter

Dimension 4
01.2007 - 01.2008
  • Converted hand drawn schematics to digital models

Education

High School Diploma -

Olympic College
Bremerton
08.2009

Skills

  • Compliance
  • Candidate research
  • Administrative skills
  • Human resources
  • HRIS management
  • On-boarding and orientation
  • Workforce planning
  • Benefits administration
  • ICIMS
  • Oleeo
  • Oracle

Timeline

Recruiting Coordinator (Contract)

Amazon
09.2024 - Current

HR Generalist

Securitas
02.2023 - 07.2024

HR Assistant (Contract)

Amazon
11.2021 - 02.2023

Front Desk Supervisor

Residence Inn by Marriott
03.2019 - 02.2020

Teller / Customer Service Representative

Bank of America
10.2017 - 04.2019

Customer Support Specialist

Teletech
01.2009 - 01.2011

CAD Drafter

Dimension 4
01.2007 - 01.2008

High School Diploma -

Olympic College

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John Arnold