John Augustin
Sewickley,PA
Summary
Accomplished professional with a proven track record in business operations and customer service, notably at General Hydroponics. Expert in fostering robust partnerships and excelling in indoor and greenhouse cultivation. Demonstrated ability to enhance customer satisfaction and achieve sales goals through strategic pricing and networking. Skilled in both team leadership and financial management, ensuring optimal business performance. Tactful business owner with background independently managing and running hydroponic shop with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products.
Overview
19
19
years of professional experience
Work History
Shop Owner
Grows and Flows
01.2018 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Sales Associate
High Tech Garden Supply
01.2009 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Territory Manager
General Hydroponics
07.2016 - 02.2018
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
ESE Teacher
Enterprise Elementary
07.2005 - 05.2009
- Advocated for the needs of ESE students within the broader school community, raising awareness about inclusive practices and accommodations.
- Conducted ongoing communication with support staff, including paraprofessionals and therapists, to ensure a cohesive approach to meeting each student''s needs.
- Improved student understanding of ESE concepts by implementing differentiated instruction methods tailored to individual needs.
- Evaluated student progress through ongoing assessments, adjusting instructional strategies as needed to maximize achievement.
- Partnered with parents and guardians to discuss student progress, address concerns, and collaborate on strategies for success at home and in the classroom.
Education
Bachelor of Science - Education
Slippery Rock University
Slippery Rock, PA04.2005
Skills
Networking and partnerships
Pricing strategy
Business Operations
Customer service background
Indoor and Greenhouse Cultivation
Marketing experience
Timeline
Shop Owner
Grows and Flows
01.2018 - Current
Territory Manager
General Hydroponics
07.2016 - 02.2018
Sales Associate
High Tech Garden Supply
01.2009 - 04.2018
ESE Teacher
Enterprise Elementary
07.2005 - 05.2009
Bachelor of Science - Education
Slippery Rock University
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