John Augustin
Los Angeles,California
Summary
Results-driven Operations Professional with expertise in leading cross-functional initiatives and enhancing business processes. Specializes in operational analysis, project coordination, and stakeholder communication. Proven ability to identify solutions, manage complex situations, and foster collaboration to improve efficiency and elevate guest and employee experiences. Open to opportunities in Operations, Program Management, Business Operations, or Project Coordination.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Safety and Security Officer
Waldorf Astoria Beverly Hills
Beverly Hills, California
02.2024 - Current
- Coordinated operational response to complex guest, employee, and property incidents, partnering with hotel leadership and cross-functional departments for timely resolution.
- Conduct investigations involving guest concerns, employee matters, workplace injuries, lost property, and operational disruptions while maintaining strict confidentiality.
- Identified recurring operational trends and recommended preventative measures to mitigate risk and enhance operational safety.
- Produce executive-level incident reports, investigative summaries, operational communications, and leadership briefings used to support business decisions and risk mitigation.
- Develop proposals that improve operational effectiveness, including staffing recommendations, surveillance enhancements, emergency response procedures, and departmental process improvements.
- Collaborated daily with Front Office, Housekeeping, Engineering, Food & Beverage, Sales, and Executive Leadership to address and resolve operational challenges.
- Draft departmental policies, standard operating procedures, and safety communications supporting hotel-wide initiatives.
- Deliver exceptional guest service while resolving high-pressure situations in a Forbes Five-Star luxury hospitality environment
Store Manager
STARBUCKS COFFEE COMPANY
Colorado Springs, Colorado
04.2022 - 02.2024
- Managed daily operations for a high-volume retail location with responsibility for staffing, financial performance, customer satisfaction, and operational efficiency.
- Fostered customer-focused culture through leadership and coaching, resulting in increased customer satisfaction and loyalty.
- Led recruitment, onboarding, scheduling, coaching, and performance management for diverse team, enhancing team cohesion and operational effectiveness.
- Analyzed operational metrics, labor utilization, and sales performance to identify areas for improvement and drive strategic initiatives.
- Maintained accountability for inventory management, cost controls, safety compliance, and operational standards.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Colorado Springs, Colorado
07.2021 - 04.2022
- Supervised daily operations, enhancing workflow and service efficiency.
- Trained and mentored new baristas on company procedures and customer service standards.
- Managed inventory levels, ensuring stock availability for peak hours and product freshness.
- Coordinated staff schedules, maximizing team coverage during peak periods.
- Enforced health and safety standards to maintain a clean and safe work environment.
Education
Bachelor of Science - Biology
Arizona State University
Tempe, AZ06-2023
Skills
Incident Management
- Risk Assessment
- Operational Analysis
- Process Improvement
- Business Operations
- Operations & Business
- Strategic Planning
- SOP development
- Process documentation
Cross-Functional Collaboration
- Project Coordination
- Stakeholder Management
- Customer Experience
- Continuous Improvement
- Leadership
- Team Leadership
- Decision Making
- Problem Solving
Conflict Resolution
- Communication
- Executive Communications
- Report Writing
- Executive Reporting
- Presentation Preparation
- Documentation Management
- Outlook
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- BSIS Guard Card
- Certified Lodging Security Officer
Timeline
Safety and Security Officer
Waldorf Astoria Beverly Hills
02.2024 - Current
Store Manager
STARBUCKS COFFEE COMPANY
04.2022 - 02.2024
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2021 - 04.2022
Bachelor of Science - Biology
Arizona State University