Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Ault

Birmingham

Summary

Dynamic Account Manager with expertise in customer relationship management and load optimization at TA Services. Proven ability to navigate complex pricing strategies while enhancing client satisfaction. Skilled in logistics coordination and team collaboration, consistently delivering high-quality service and resolving conflicts effectively. Recognized for maintaining strong customer connections in a competitive market.

Overview

19
19
years of professional experience

Work History

Account Manager

TA Services
Leeds
04.2017 - 04.2025
  • As an account manager, I maintained relationships with my customers and solicited them for loads. I would then build the loads in our system and make sure all information about load details and price points was available for the logistics coordinators.
  • Getting loads was different depending on the customer; some of them required spot pricing based on the current market. Others, we had contracted pricing we would have to maintain through good and bad market conditions.
  • I specialized in full flatbed, as well as flatbed hot shot loads. I would also quote dry van and sprinter van loads from time to time. Some customers required over-dimensional quotes that we would provide as well.
  • My team featured our director, three account managers, a capacity manager, and three logistics coordinators. I would assist the capacity manager and logistics coordinators with any questions they had about our business.

Management Trainee

Enterprise Rent-A-Car
Birmingham
03.2015 - 04.2017
  • As a Management Trainee, I dealt with our customers face-to-face in daily rentals, as well as answered the phone to respond to questions and help with reservations.
  • I would assist with delivering cars to our corporate customers, as well as picking up customers from their homes and body shops.
  • I would walk around the vehicle with customers to inspect for damage before they left the lot, and offer them additional coverage to ease the stress of their rental.

Waiters Assistant

HOT and HOT Fish Club
Birmin
05.2006 - 01.2015
  • Cleared dishes from the tables after guests had finished their meal.
  • Effectively multi tasked within fast-paced environment.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
  • Handled guest complaints promptly and professionally.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • During the last year of my employment there, I was the head Waiter's Assistant and was tasked with training the other Waiters' Assistants.

Education

Bachelor of Science - Human Environmental Science

The University of Alabama
Tuscaloosa, AL
05-2014

Skills

  • Customer relationship management
  • Pricing strategy
  • Logistics coordination
  • Data entry accuracy
  • Business development
  • Load optimization
  • Market analysis
  • Team collaboration
  • Conflict resolution
  • Time management

Accomplishments

  • After six years of being a Logistics Coordinator I was promoted to Account Manager.

Timeline

Account Manager

TA Services
04.2017 - 04.2025

Management Trainee

Enterprise Rent-A-Car
03.2015 - 04.2017

Waiters Assistant

HOT and HOT Fish Club
05.2006 - 01.2015

Bachelor of Science - Human Environmental Science

The University of Alabama

Similar Profiles

CREATE PROFILE
John Ault