John Avitable
Branford,CT
Summary
Dedicated professional with over 7 years of experience in the railroad industry, seeking to leverage extensive knowledge of railway operations, equipment maintenance, and safety protocols in a Managerial role. Demonstrated strengths in customer service, time management, and problem-solving. Excellent verbal and written communication skills with a strong background in cultivating positive relationships and exceeding operational goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Equipment Data Entry Clerk
MTA Metro-North Railroad
01.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Equipment Supervisor
MTA Metro-North Railroad
12.2018 - 01.2023
- Maintained inventory of necessary expendables, parts and supplies.
- Managed repairs and vendors to minimize inventory downtime.
- Established effective communication channels between supervisors and technicians, fostering a collaborative work environment.
- Enabled successful cross-functional collaboration among different departments through clear communication regarding equipment availability, capabilities, and limitations.
- Streamlined inventory management with accurate record-keeping and timely ordering of parts and supplies.
- Managed efficient teams of up to Six employees.
Labor Relations Secretary
MTA Metro-North Railroad
03.2018 - 12.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Provided comprehensive support to new staff, facilitating faster integration into team.
Ticket Seller
MTA Metro-North Railroad
01.2018 - 03.2018
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the Ticket Office
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
- Utilized specialized software programs for processing ticket orders accurately and efficiently.
- Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
- Sold, printed, and issued tickets to Railroad Passengers
Customer Service Usher
MTA Metro-North Railroad
09.2017 - 01.2018
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Handled crowd control to maintain order and prevent overcrowding.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
Help Desk Administrator
Brewer Yacht Yard Group
12.2014 - 09.2017
- Assisted in the planning and execution of IT infrastructure upgrades, contributing to overall system performance improvements.
- Served as a primary point of contact for troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
- Streamlined help desk processes for improved efficiency and quicker response times.
- Provided training sessions for new employees on company-specific applications and systems, fostering seamless integration into the team.
- Collaborated with IT team to deploy software updates, minimizing downtime and disruptions.
- Developed comprehensive knowledge base articles for end-users, reducing support call volume.
Customer Service Associate
Stop and Shop Supermarkets
11.2007 - 12.2014
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Technical Diploma - Computer Science
Porter And Chester Career Institute
Branford, Connecticut06.2011
High School Diploma -
Guilford High School
Guilford, Connecticut06.2010
Skills
- Record preparation
- Operations support
- Verbal and writing communication
- Microsoft office
- Professional and mature
- Excellent communication
- Data entry and 10-key
- Decision-making
- Office supply management
- Organizational skills
- Flexible and adaptable
- Problem-solving
Certification
- CompTIA Certification A+ and N+
- Connecticut Commercial Driver's License with Hazardous Material Endorsement
Timeline
Equipment Data Entry Clerk
MTA Metro-North Railroad
01.2023 - Current
Equipment Supervisor
MTA Metro-North Railroad
12.2018 - 01.2023
Labor Relations Secretary
MTA Metro-North Railroad
03.2018 - 12.2018
Ticket Seller
MTA Metro-North Railroad
01.2018 - 03.2018
Customer Service Usher
MTA Metro-North Railroad
09.2017 - 01.2018
Help Desk Administrator
Brewer Yacht Yard Group
12.2014 - 09.2017
Customer Service Associate
Stop and Shop Supermarkets
11.2007 - 12.2014
- CompTIA Certification A+ and N+
- Connecticut Commercial Driver's License with Hazardous Material Endorsement
Technical Diploma - Computer Science
Porter And Chester Career Institute
High School Diploma -
Guilford High School
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