John Bahnam

Sterling Heights

Summary

Throughout my professional journey, I've been fortunate to experience various opportunities, yet the most fulfilling achievement has been empowering others to surpass their own expectations, whether they're clients or fellow team members. With a passionate dedication to sales and finance, I am poised to invigorate and empower dynamic sales professionals and teams, driving towards exceeding both personal and company objectives. I firmly believe in fostering a culture of excellence, self-motivation, and unwavering morale.

Overview

years of professional experience

Certification

Work History

Senior Vice President of Sales

DynaGen Lending

Southfield

03.2024 - 08.2025

Held multiple leadership roles at DynaGen Lending, beginning as a Sales Trainer before being promoted to Team Leader within four months, then temporarily serving as Branch Manager at a second location where I increased branch sales by 120% within 90 days. Most recently promoted to Senior Vice President of Sales at the corporate office, where I have spent the majority of my career driving organizational growth and team development.
Ensure new employees receive comprehensive onboarding and training to enhance sales knowledge and skills.
Provide sales associates with skill-based, client specific training to support achievements of weekly/monthly production and performance targets for a high client satisfaction and smoother process.
Set and review monthly and bi-weekly KPIs with sales associates and leaders to enhance production and drive business growth.
Communicated and embodied the company culture and vision to align all team members under one direction.
Reviewed sales calls and follow-up tactics with the sales associate to understand how to improve on the next call, and navigated the implementation process to show improvement.
Organized and conducted company-level training sessions with 50+ sales associates.
Directed national sales strategy to maximize revenue growth across multiple regions.
Analyzed market trends to identify new business opportunities and competitive threats.
Oversaw budget management for sales initiatives, ensuring efficient resource allocation.
Developed incentives programs designed to drive employee engagement and motivation.
Collaborated with marketing team to develop promotional materials for products and services.
Supported company growth through selection and training of new hires.

Executive Mortgage Banker

Rocket Mortgage/Quicken Loans

Detroit

02.2021 - 01.2024

Discuss with clients their financial goals, assess with their eligibility for mortgage loans, and guide them through the mortgage application process.
Originate mortgage loans by gathering necessary financial documentation from clients, completing loan applications, and submitting applications to underwriting for approval.
Analyze clients' financial situations, including income, credit history, and debt-to-income ratio, to determine the most suitable mortgage products and terms for their needs.
Digging deep on clients financial and emotional goals to better understand a clients needs.
Build and maintain strong relationships with clients, real estate agents, and other industry professionals to generate referral business and foster a positive reputation in the industry.
Supported the Director of Mortgage Banking (Bryan Pike) in daily operational tasks, empowering team members and setting a leadership example through actions.

Operations Manager

Red Roof Inn

Warren

03.2020 - 01.2021

Reviewing employee behavior and performance based on monthly performance reports.
Overseeing every aspect of the hotel to ensure smooth operations, maximum profit and cost reduction.
Plan and organize the housekeeping and catering activities.
Organize the weekly schedule for front desk agents, housekeeping, laundry attendants and maintenance.
Anticipate all guest needs and respond promptly & accordingly by directing the right team member based on skills.
Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests and hotel events.

Education

Associates Degree - Business Administration

Macomb Community College

Clinton Township, MI

12.2020

Skills

Sales
Leadership
Negotiation Tactics
Relationship Management
Customer Service
Follow up Tactics
Deep Understanding of Mortgage Programs
Strong Communication Skills

Time management
KPI development
Sales strategy
Market analysis
Employee training
Revenue growth
Problem solving