John Baker
Bristow,OK
Summary
Hardworking supervisor with 27 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success.
Overview
26
26
years of professional experience
Work History
Duty Supervisor
Southwest Airlines
Tulsa, OK
08.2020 - Current
- Lead and Supervise a team of 70 employees, adhering to company policies and for efficient daily operations.
- Implement and monitor safety protocols as new procedures are introduced.
- Oversee the training of new hires to ensure that they are set up for long term success.
- Collaborate with Workforce Planning to create all agent bids, with the goal of staffing all departments and to balance them to meet TUL station performance targets
ATW Supervisor
Southwest Airlines
Tulsa, OK
06.2017 - 08.2020
- Oversaw a team of 25 customer service and operations agents, providing guidance and leadership to ensure excellent customer service was provided and a safety culture was maintained.
- Monitored key performance indicators to track team’s performance and identified areas for improvement.
- Resolved any escalated customer concerns and complaints in a timely and professional manner.
- Selected to be part of the team responsible for the training and implementation of Ops Suite as OTIS was retired.
Ramp Supervisor
Southwest Airlines
Tulsa, OK
03.1998 - 06.2017
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
- Opened new destinations Rochester, NY, Wichita, KS, and Branson, MO, with the responsibility of training ramp agents Southwest’s policies and procedures.
Skills
- Policy Enforcement
- Staff Development
- Operational Efficiency
- Decision-making capabilities
- Operations Management
- Staff Management
- Schedule development
- Staff Development
- Training and mentoring
- Complex Problem-Solving
Accomplishments:
- Oversaw Bozeman, MT as a temporary Station Manager.
- Honored by my peers and leaders by receiving the President’s Award in 2024
Timeline
Duty Supervisor
Southwest Airlines
08.2020 - Current
ATW Supervisor
Southwest Airlines
06.2017 - 08.2020
Ramp Supervisor
Southwest Airlines
03.1998 - 06.2017