John Balasa
Radcliff
Summary
Dynamic Supervisory Recreation Specialist at Fort Knox Family and Morale, Welfare, and Recreation, adept at sports program development and budget management. Successfully revamped race series, attracting over 300 runners per medal event. Proven team leader with exceptional interpersonal communication skills, driving collaboration and enhancing community engagement through innovative sports initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisory Sports Specialist
Fort Knox Family and Morale, Welfare, and Recreation
01.2023 - Current
- Supervised four employees
- Ensured employees properly maintained a sports complex and a public park with an amphitheater
- Headed our adult intramural sports program, which included basketball, volleyball, softball, soccer, and flag football
- Revamped our race series and started a medal series within the race series, bringing in more than 300 runners per run for three races
- Attended and participated in the Monthly Variance Reports for Sports and Fitness
- Executed purchases for multiple gyms, aquatics centers, and Kilianski Sports Complex
- This involved using a government credit card and ensuring that a specific process was followed from beginning to end
- Lead meetings with various employees across Fort Knox M.W.R
- Managed budgets related to purchasing new sports equipment or supplies needed by teams or leagues
- Cultivated and tested procedures for handling in-game emergencies
- Administered first aid when necessary at sporting events
- Identified and enforced adequate safety protocols to protect players
- Performed administrative tasks related to scheduling games, matches, coordinating officials, referees, distributing uniforms, equipment
- Maintained records of attendance, scores, injuries, awards associated with team members throughout the season
- Ensured that all safety protocols were followed during the games
- Organized tournaments and events for various sports teams
- Provided support and guidance to colleagues to maintain a collaborative work environment
- Completed day-to-day duties accurately and efficiently
- Prioritized and organized tasks to efficiently accomplish service goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Utilized various software and tools to streamline processes and optimize performance
- Worked with cross-functional teams to achieve goals
- Completed routine maintenance and repair
- Exceeded customer satisfaction by finding creative solutions to problems
- Managed inventory and supplies to ensure materials were available when needed
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
Field Marketing Specialist
Fort Knox Family and Morale, Welfare, and Recreation
08.2018 - Current
- Via Facebook Insights in the last 350 days, our posts have reached 217k users and have had 23.1k page visits
- Became efficient at working on web2.0 (knox.armymwr.com) and have begun solely updating the website with the majority of events, happenings, and facility updates
- Between April 1, 2021 and March 16, 2022, I have updated the website with 360 total events, edited multiple different facility changes and kept users up to date with covid information
- I have 24 total different programs that I effectively market using a variety of methods
- Each program has their own marketing action plan with 30, 60, and 90 day objectives
- Provides advice on marketing particular events, the actual events themselves, and set up for events
- Attends MVR meetings for each program
- Develop, implement, and track marketing programs such as email, social media, or digital campaigns, and events
- Collaborate with other internal programs to develop and monitor strategic marketing initiatives
- Write, proofread, and edit creative and technical content across different mediums
- Work with external agencies and vendors to execute marketing programs
- Brainstorm with team members to develop creative ideas for promotional events and campaigns
- Maintained strong communication and interpersonal skills while working with different program managers
- Executed set up and tear down for the marketing department on various large scale events
- Worked within budgets while promoting large and small scale events
- Maintained a Government Purchase Card and ensured that statements and accruals were submitted in a timely manner every month
Graphics Production Assistant
Fort Knox Family and Morale, Welfare, and Recreation
01.2017 - 08.2018
- Cut out and delivered marketing material to program managers
- I have completed set up and tear down for marketing during special events
- Built rapport with program managers to ensure that any questions they may have could be answered or any marketing issues they are concerned with could be resolved
- Made government credit card purchases
- Ensured that the production room was stocked with any supplies that were needed
- While in this position, I became an intermittent Marketing Assistant
- I helped coordinate the BAT (brand activation team) on various marketing activities, such as Hooray for Hero’s
- I have gained accounts and am currently working on coming up with solutions to down times with program managers
- I have marketed on social media
- I have helped coordinate the cadet in processing for the Spartan Race
- Came up with an awesome promotional item for MWR
- Helped come up with fun and different ways for the BAT team to promote MWR
- This creates natural conversation
- Acquired a Government Purchase Card to make purchases on behalf of Marketing and other programs while maintaining physical and electronic records
Outdoor Maintenance Lead
Fort Knox Family and Morale, Welfare, and Recreation
09.2016 - 01.2017
- I lead a three man crew on ensuring that the Caruso Youth Sports Complex was in good working order
- Performed weekly safety checks around various facilities and practice fields
- Inventoried multiple flammable storage units
- Monitored youth basketball practices to ensure that coaches complied with rules and regulations
Outdoor Maintenance Coordinator
Fort Knox Family and Morale, Welfare, and Recreation
04.2011 - 09.2016
- Provides daily maintenance operations on six softball fields, two soccer fields and football fields at Kilianski Sports Complex
- Provides maintenance for outdoor amphitheater that conducts yearly outdoor events including festivals, concerts and programs
- I have the understanding to ensure that an outdoor sports facility is manicured
- I have the ability to ensure that everything an outdoor sports complex is maintained
- This includes, ridding infields of weeds and grass, cutting weeds around fence lines, ensuring that the soil is appropriate for the field, making sure that fields are safe to play on, and that they are lined properly
- I possess the ability to ensure employees are maintaining fields efficiently
- I have come up with creative solutions to finding out how to maximize time efficiency with less effort in dealing with assorted issues that arise when maintaining ball fields
- I take pride in my work and want customers to feel see it when they visit my complex
- I am familiar with different types of grass, how they grow, and how to contain them
- I understand how to accomplish daily tasks efficiently and have the ability to address any issues that arise during the course of a work day
- Assist facility lead in providing guidance and direction to FLEX employees with daily operations
- Assists facility lead with unit direction during organizational sporting and social events
- Assists recreation delivery system team in providing installation wide community special events for a post wide population of 25,000
- Assists with organization of post wide annual concerts
- Assists with monthly special events to include comedy shows, concerts, community wide celebrations, redeployment ceremonies, holiday events, and training showcases
- Assists in planning, executing, and evaluation of all special events on post to enhance customer interest and reach the entire population of active military, families, Department of Defense civilians, contractors, and retirees
- Assists with facilitation of internal programming reviews for all special events on the installation
- Partner with all entities of the Fort Knox garrison in conducting safe, reliable, life enriching programs for the Fort Knox community
- Work hand in hand with the United States Army Entertainment Division in providing exciting, riveting, creative recreational opportunities for the installation population
- Actively participates in bi-monthly recreation planning workshops to create innovative and successful event plans for a 16 month calendar
- Conduct yearly events in co ordinance with the (AFORGEN) Army Force Generation Installation Battle Rhythm which enhances long range planning and evaluation
- Assists with Coordination outdoor recreation programs, clinics, and workshops for Fort Knox community
- Assists with outdoor recreation special events, staff meetings, leadership training, and budget
Support Representative
iPay Technologies
11.2009 - 11.2010
- Worked with people and assisted customers from diverse backgrounds
- Had the ability to type 50 words per minute while speaking with customers
- Provided superior customer service to online customers
- Assisted customers with online questions and concerns
- Assisted customers with online account billing
- Lead problem solving solutions for iPay Technologies
Education
Bachelor of Arts - Marketing
Sullivan University
Louisville, KY12.2013
Associates of Arts - undefined
Elizabethtown Community College
Elizabethtown, KY05.2007
Skills
- Interpersonal skills
- Reliability
- Problem-solving aptitude
- Team building
- Teamwork and collaboration
- Adaptability and flexibility
Certification
- American Red Cross First Aid
- American Red Cross Adult CPR and AED
Training
- Family and MWR Orientation Course
- Family and MWR Team Member Orientation
- Fort Knox Operation Excellence (OPEX)
- Introduction to the Family and MWR Delivery System
- Operation Excellence – Classroom Customer Service Training
- Operation Excellence – Online Customer Service Training
- Family and MWR Basic Management Course
- Family and MWR Applied Financial Break Even Training
- Family and MWR Applied Financial Retails Sales training
- Family and MWR Applied Financial Forecasting Training
- Family and MWR Applied Financial Income Statement Training
- Sports Orientation
- Sports Event Planning
- Supervisor Development Course
- Leadership Academy
Timeline
Supervisory Sports Specialist
Fort Knox Family and Morale, Welfare, and Recreation
01.2023 - Current
Field Marketing Specialist
Fort Knox Family and Morale, Welfare, and Recreation
08.2018 - Current
Graphics Production Assistant
Fort Knox Family and Morale, Welfare, and Recreation
01.2017 - 08.2018
Outdoor Maintenance Lead
Fort Knox Family and Morale, Welfare, and Recreation
09.2016 - 01.2017
Outdoor Maintenance Coordinator
Fort Knox Family and Morale, Welfare, and Recreation
04.2011 - 09.2016
Support Representative
iPay Technologies
11.2009 - 11.2010
Associates of Arts - undefined
Elizabethtown Community College
Bachelor of Arts - Marketing
Sullivan University
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