John Baldwin
Kenosha,WI
Summary
Dynamic leader with a proven track record at Adcom Kenosha LLC, excelling in business management and client service. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Skilled in team oversight and crisis management, adept at fostering strong client relationships and driving revenue growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Owner
Adcom Kenosha LLC
05.2004 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Manager
Adcom Communications
04.2001 - 04.2004
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Waukegan West
2325 Brookside Ave Waukegan, IL 60085Skills
- Business management
- KPI management
- Cash flow optimization
- Human resources
- Team oversight
- Client service
- Sales management
- Staff management
- Crisis management
- Sales leadership
- Employee development
- Customer relations
- Hiring and staffing
Timeline
Owner
Adcom Kenosha LLC
05.2004 - Current
Manager
Adcom Communications
04.2001 - 04.2004
High School Diploma -
Waukegan West
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