John Ballas
Matawan
Summary
Dynamic hospitality professional with over 10 years of experience, including a successful tenure at David Burke. Renowned for exceptional customer service and strong communication skills, I consistently enhance guest satisfaction and team performance. Proven ability to manage dietary needs while maintaining high standards of service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Server / Hospitality Specialist
David Burke
01.2024 - 07.2025
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Assisted in training new servers on restaurant protocols and menu knowledge to enhance team performance.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Banquet Server
Molly Pitcher Inn
2018 - 2020
Server / Hospitality Specialist
Top Golf
2020 - 2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Banquet Server
Oyster Point Hotel
01.2018 - 01.2020
- Delivered exceptional service during high-volume banquet events, ensuring guest satisfaction and timely meal presentations.
- Collaborated with team members to set up and break down event spaces efficiently, maintaining a clean environment.
- Assisted in training new servers on best practices for service, enhancing team performance and guest experiences.
- Managed food and beverage orders accurately, adhering to dietary restrictions and preferences of guests.
Education
Psychology
Brookdale Community College
Lincroft, NJSkills
Extremely professional
Extremely social & charismatic
10 years of serving experience
Reliable & hard working
Timeline
Server / Hospitality Specialist
David Burke
01.2024 - 07.2025
Banquet Server
Oyster Point Hotel
01.2018 - 01.2020
Banquet Server
Molly Pitcher Inn
2018 - 2020
Server / Hospitality Specialist
Top Golf
2020 - 2024
Psychology
Brookdale Community College
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