John Ballew
Summary
Successful at applying electronics, electrical circuitry expertise to different practical issues. Skilled in investigating and diagnosing problems and completing root cause analysis. Understands technical information and devises forward-thinking effective solutions that help customers achieve operational and safety targets. Proficient Munitions Technician with demonstrated strengths in oral and written communication, interpersonal relations and product testing gained during 6-year career. Enthusiastic about working with engineers to design, test and improve plans. Looking for chance to apply expertise to new role with progressive organization. Proficient Munitions Operations Supervisor with demonstrated strengths in oral and written communication, interpersonal relations and product testing gained during 6-year career. Enthusiastic about working with engineers to design, test and improve plans. Looking for chance to apply expertise to new role with progressive organization
Overview
8
8
years of professional experience
1
1
Certification
Work History
Munitions System Technician
USAF
Fairfield, CA
07.2018 - Current
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Recorded maintenance actions in aircraft logbooks.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Advanced Call Center Technologies LLC
Jonesboro, TN
05.2016 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Retail Associate
Ace Hardware
Lusby, MD
06.2015 - 03.2016
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Worked evenings, weekends and holidays to meet needs of business.
- Built loads and loaded trucks for outbound delivery.
- Restocked lumber and building materials to maintain adequate supply for customers.
- Assisted customers with loading lumber and other various building materials.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
Education
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL07.2024
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force
Montgomery, AL01.2023
High School Diploma -
Tennessee High School
Bristol, TN05.2015
Skills
- Facility Security
- Missile Testing
- General Housekeeping
- Explosives Safety
- Safety Policies and Procedures
- Work Orders
- Warehousing Functions
- Equipment Updates
- Material Handling
- Quality Production
- Container Weight Assessments
- Financial Management
Accomplishments
- Achieved efficient operations by introducing Microsoft Excel for logistical tasks.
- Collaborated with team of 4 in the development of Time Compliance Technical Orders.
- Documented and resolved inventory management issues across 60 agencies which led to more efficient inventory and operational processes.
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Forklift Operator - January 2019-Current
Timeline
Munitions System Technician
USAF
07.2018 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
05.2016 - 08.2017
Retail Associate
Ace Hardware
06.2015 - 03.2016
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force
High School Diploma -
Tennessee High School