John Ballew
GA
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled in developing and maintaining documentation systems for efficient and accurate record-keeping. Effective communicator with excellent interpersonal skills, adept at managing competing priorities and meeting deadlines. Recognized for creative problem-solving abilities, utilizing strong analytical and critical thinking skills to identify innovative solutions.
Overview
12
12
years of professional experience
Work History
Truck Coordinator
Transport Enterprise Leasing
05.2019 - Current
- Responsible for managing the transportation, inspection, and repair of trucks and trailers being returned.
- Works with multiple external and internal customers.
- Generated reports to closely monitor deadlines and costs of repairs.
- Managed timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support customers final bill.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Extended Coverage Supervisor
Covenant Transport Solutions
01.2018 - 05.2019
- Oversaw a group of 4-8 people in and ensured smooth workflow and timely completion of tasks.
- Managed special projects throughout the year.
- Worked off multiple spreadsheets to monitor freight being picked up and ensured it was updated properly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Carrier Compliance Manager
Covenant Transport Solutions
10.2012 - 05.2019
- Responsible for vetting and approving carriers for use by freight brokers who worked at multiple locations.
- Use Carrier 411 and Safer to review carriers to make sure they were up to our standards to use.
- Obtained profile, insurance, W-9, authority, and contract info to review authenticity and enter in to system.
- Worked in conjunction with the risk department to minimize the use of subpar transportation companies.
- Conducted regular audits and assessments of carriers to ensure compliance.
Logistics Specialist
Covenant Transport Solutions
10.2012 - 01.2018
- Tracked shipments to ensure on time pick up and delivery.
- Negotiated competitive rates with carriers.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.
- Key position for special projects throughout the busy season.
Education
No Degree - Computer Networking
GNTC
Rock SpringSkills
- Team leadership
- Creative problem solver
- Highly proficient in multiple Microsoft products (Outlook, Word, Excel and Powerpoint)
- A strong team player that works well with others to ensure goals are met
- Able to work in high pressure environments while remaining calm
- Experienced multi-tasker; organized; detail-oriented and solution focused
- Excellent writing and oral communication skills
- High knowledge of Salesforce and Karmak
- Experienced project manager
- Able to analyze large amounts of data quickly through reporting
- Process improvement
Timeline
Truck Coordinator
Transport Enterprise Leasing
05.2019 - Current
Extended Coverage Supervisor
Covenant Transport Solutions
01.2018 - 05.2019
Carrier Compliance Manager
Covenant Transport Solutions
10.2012 - 05.2019
Logistics Specialist
Covenant Transport Solutions
10.2012 - 01.2018
No Degree - Computer Networking
GNTC
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