John Bamforth
Portales,NM
Summary
Well-qualified Leader / Project Manager with a strong technical focus and skills in leading teams, maintaining equipment and promoting a culture of safety. Excellent communication, interpersonal and program management skills combined with an adaptable and motivational leadership style. Dedicated leader familiar with management best practices and business requirements. Successful at reviewing information, improving policies and optimizing procedures for dynamic conditions. Prepared to bring 8 years of experience to a challenging position in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Supervisor of Technical Operations
Comcast
Portales, NM
05.2016 - 01.2024
- Oversaw operations in 5 cities, both virtual and in person.
- Developed and implemented operational processes to ensure efficient technical operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Developed and implemented long-term strategic plans to maximize organizational growth.
- Monitored employee activities to ensure adherence to established safety protocols.
- Coordinated activities between different teams within the organization in order to ensure compliance with OSHA regulations.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
Network Technician
Comcast
Portales, NM
08.2012 - 05.2016
- Configured, monitored and maintained network hardware, software and communication links.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Resolved complex performance issues related to network configurations, applications, protocols.
- Maintained records of repairs, upgrades, installations and other maintenance activities.
- Developed new methods for improving system efficiency and reliability.
- Coordinated with vendors for procurement of new hardware and software components as needed.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Set up and installed network cabling infrastructure.
- Tested functionality of equipment to ensure proper operation.
- Performed maintenance on existing cables and connections in the field.
- Climbed poles and ladders to access cable lines in difficult-to-reach areas.
- Organized inventory of tools, materials, and supplies for job sites.
- Repaired faulty or damaged cable lines using specialized tools and techniques.
- Measured signal strength at utility poles.
Communication Technician
Comcast
Portales, NM
10.2007 - 08.2012
- Provided technical support to customers regarding their communication networks.
- Ensured compliance with all applicable industry standards and regulations.
- Responded quickly to emergency repair requests from customers.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Measured, cut, spliced and installed wires and cables.
- Installed and repaired distribution racks and cables.
- Performed troubleshooting to diagnose and resolve system issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Loan Manager
Wells Fargo Financial Services Company
Clovis, NM
11.2005 - 10.2007
- Developed loan policies and procedures to ensure compliance with federal and state regulations.
- Analyzed financial statements of potential clients to determine creditworthiness and risk level.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Identified areas for improvement in the loan process and implemented solutions accordingly.
- Assisted customers with understanding their options for refinancing existing loans.
- Developed loan contracts and explained contract terms to clients.
Education
High School Diploma -
Some College (No Degree) - General Studies \ Business Administration
Skills
- Quality assurance standards
- Troubleshooting issues
- Overseeing Daily Activities
- Customer Support
- Safety practices
- Asset Management
- Quality controls
- Implementing procedures
- Telecommunications
- Virtualization
- Technical leadership
- Team Management
- Task Prioritization
- Organizational Skills
- Effective Communication
- Multitasking
- Strategy Development
- Teamwork and Collaboration
- Growth Mindset
- Strategic Thinking
- Coaching and Mentoring
- Remote Work
- Project Planning
- Tableau Software
- Excel Functions
- Project Management
- Results-driven mindset
- Flexibility and Adaptability
- Self Motivation
Timeline
Supervisor of Technical Operations - Comcast
05.2016 - 01.2024
Network Technician - Comcast
08.2012 - 05.2016
Communication Technician - Comcast
10.2007 - 08.2012
Loan Manager - Wells Fargo Financial Services Company
11.2005 - 10.2007
Portales High School - High School Diploma,
Eastern New Mexico University - Some College (No Degree), General Studies \ Business Administration