Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jailen King

Carmichael,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Instructional Assistant II

San Juan School District
08.2023 - Current
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Maintained safety and security by overseeing students in recess environments.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.

Shift Manager

Del taco
07.2018 - 12.2024
  • Greet and assist customers with taking orders, completing transactions at the cash register and providing excellent customer service to internal and external customers.
  • Train new employees and serve as a support for new employees and management.
  • Manage and provide supervision to employees.
  • Document performance issues of employees and assist with additional training to rectify performance gaps.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Barista

Starbucks
02.2020 - 06.2020
  • Greeted and assisted customers with taking orders, completing transactions at the point of sale and providing excellent customer service to internal and external customers.
  • Built and fostered connections with the customers while tending to the needs of the customers.
  • Performed operations such as headset, took guests orders, maintained a clean environment in the lobby.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Some College (No Degree) - Criminal Justice

SACRAMENTO State
Sacramento, CA

Associate of Science - Administration of Justice

American River College
Sacramento, CA
2024

High School Diploma -

Mira Loma High School
Sacramento, CA
06.2019

Skills

  • Fast Learner
  • Cash Register Trained
  • Mentorship and Leadership
  • Excellent Customer Service
  • Conflict resolution
  • Effective communication
  • Calm and patient demeanor
  • Special education support

Timeline

Instructional Assistant II

San Juan School District
08.2023 - Current

Barista

Starbucks
02.2020 - 06.2020

Shift Manager

Del taco
07.2018 - 12.2024

Some College (No Degree) - Criminal Justice

SACRAMENTO State

Associate of Science - Administration of Justice

American River College

High School Diploma -

Mira Loma High School

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