John Banks Jr.
Suffolk,VA
Summary
MIS Graduate, experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Web Assistant
Genworth Financial Lynchburg, Virginia
Lynchburg, VA
02.2024 - 08.2024
- Ensured compliance with legal requirements related to user privacy policies and data protection regulations.
- Provided technical support to users for website issues.
- Tested websites for compatibility across multiple browsers and devices.
- Implemented security measures such as firewalls, encryption technology, and password protection protocols.
- Generated reports on website usage statistics including page views, unique visitors, downloads.
AV Technician
Home Technology by Masters
Chesapeake, VA
08.2023 - 10.2023
- Employed best practices and safety protocols during equipment installations.
- Checked completed work for quality and accuracy.
- Installed and programmed audio-video and smart home technologies and equipped customers to operate.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
Spartan Tech
Norfolk State University
Norfolk, VA
03.2022 - 12.2022
- Provided technical and customer service for students, staff and faculty.
- Experience with Computer Coding and program language.
- Repaired laptop, projector, and desktop devices.
- Managed stage equipment including stage lights, and soundboards.
- Provided assistance for guest events to ensure productivity during the time of the events.
Education
Bachelor of Science - Management Information Systems
Norfolk State University
Norfolk, VA12.2022
Python
LinkedIn Learning (In Progress)
Skills
- Problem Solving
- Detail-Oriented
- Relationship Building
- Troubleshooting and Diagnosis
- Works Well Under Pressure
- Customer Service
Special Accomplishments
- Dean's List
- Honor Roll
- Percussionist for Spartan Legion Marching Band (2018-2021)
- [3.1]GPA
Certification
- Technical Support Fundamentals, Google CourseRa-2021
- Information Security Awareness Training, Awareity-2022
Other Experiences
Assembly Line Worker
USUI International/ Feb 2023 to May 2023
Chesapeake, VA
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Used established assembly instructions to complete jobs.
- Completed accurate assembly instructions to complete jobs.
- Recognized defective material and reported issues to management.
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
Timeline
Web Assistant
Genworth Financial Lynchburg, Virginia
02.2024 - 08.2024
AV Technician
Home Technology by Masters
08.2023 - 10.2023
Spartan Tech
Norfolk State University
03.2022 - 12.2022
Bachelor of Science - Management Information Systems
Norfolk State University
Python
LinkedIn Learning (In Progress)