John Barbachano
Saratoga Springs,UT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Retention Specialist
Ion Solar
Provo, UT
07.2023 - 12.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
- Contributed to company growth by upselling additional products and services during support interactions.
Sales/Customer Retention Manager
Solgen Power
Orem, UT
10.2022 - 07.2023
- Boosted customer retention rates by implementing targeted strategies and personalized outreach efforts.
- Enhanced team performance with regular training sessions focused on communication skills and product knowledge.
- Streamlined internal processes, resulting in an improved customer experience and reduced complaint resolutions times.
- Collaborated with the sales team to create incentives for customers at risk of leaving, securing their continued business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Salesman
Vivint Smarthome
Provo, UT
11.2021 - 08.2022
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
Education
Bachelor of Science - Business Management
Utah Valley University
Orem, UT12.2026
Skills
- Business Development
- CRM Software
- Attention to Detail
- Direct Sales
- Customer Service Experience
- Telephone Etiquette
- Decision Making
- Sales Techniques
- Teamwork Abilities
- Project Management
- Conflict Resolution
- Critical Thinking
Accomplishments
- Collaborated with a team from TikTok in the development of a Native American Representation Project resulting in millions of likes and high video engagement.
- Served a 2 year church mission in Arizona among different Native American reservations, establishing addiction recovery courses for adults and providing mental health awareness directed towards youth.
Timeline
Customer Retention Specialist
Ion Solar
07.2023 - 12.2023
Sales/Customer Retention Manager
Solgen Power
10.2022 - 07.2023
Salesman
Vivint Smarthome
11.2021 - 08.2022
Bachelor of Science - Business Management
Utah Valley University