John Barlow
LaPorte,IN
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
27
27
years of professional experience
Work History
Field Service Manager
ABC HiDef Communication
03.2008 - 10.2024
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Spearheaded process improvement initiatives to reduce service costs.
- Installed and provided technical support for equipment.
- Maintained schedule of up to 5 daily service calls.
- Led team of up to 16 service technicians in field activities.
- Reduced time to complete service calls and expertly retained key customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Fabrication Welder
Mobile Tech Trailers and Conversions
03.2017 - 08.2019
- Documented welding on specified work order.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Checked cut length frequently for deviations in cut length specs.
- Read and followed blueprints and weld diagrams.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Maintained clean and organized work area to prevent workplace accidents.
- Provided input into selection of welding supplies, negotiating best deals to make welding process efficient and cost-effective.
- Maintained electrical engineering for all units manged by company regulations.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
Field Service Manager
Moorehead Communication
04.1998 - 03.2008
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Spearheaded process improvement initiatives to reduce service costs.
- Installed and provided technical support for equipment.
- Reduced time to complete service calls and expertly retained key customers.
- Maintained schedule of up to 5 daily service calls.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Twin Lakes Senior High School
Monticello, IN06.1982
Skills
- Health and safety compliance
- Workforce Management
- Technical team leadership
- Strategy Development
- Remote Team Management
- Managing service operations
- Staff Management
- Scheduling jobs
- Field Operations
- Equipment and tool maintenance
- Client Relationships
Timeline
Fabrication Welder
Mobile Tech Trailers and Conversions
03.2017 - 08.2019
Field Service Manager
ABC HiDef Communication
03.2008 - 10.2024
Field Service Manager
Moorehead Communication
04.1998 - 03.2008
High School Diploma -
Twin Lakes Senior High School
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