JOHN BARNHART
Operations Leader
Mountain Home,AR
Summary
Dynamic operations leader with extensive experience driving team performance and regulatory compliance. Proven track record in mortgage servicing and customer relationship management, enhancing process efficiency and achieving service level standards. Skilled in project execution and budgeting, fostering collaboration to meet business objectives and improve operational outcomes.
Overview
20
20
years of professional experience
Work History
VP / Operations Manager II
JPMorgan Chase
Plano, TX
06.2019 - 10.2024
- Managed bankruptcy servicing operations, improving overall team performance.
- Responsible for all risk mitigation, compliance, audit-related, and quality control activities in the business unit.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Planned, organized, and executed process automation projects, including AI, OCR technology, and third-party applications, to address evolving business needs.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw vendor relationships and related billing, and interacted regularly with outside legal firms.
- Presented performance and productivity reports to supervisors and executive management.
VP / Operations Manager II
JPMorgan Chase
Plano, TX
04.2013 - 06.2019
- Managed over 120 employees in the Foreclosure Review Unit and the Equity Analysis group.
- Executed strategies to achieve service level standards and ensure policy compliance.
- Conducted Pre-FCL reviews and equity analysis, including control reports and exceptions.
- Ensured compliance with investor and regulatory requirements across various locations.
- Facilitated training sessions to enhance team knowledge and performance.
- Collaborated with audit teams to effectively resolve compliance issues.
- Participated in projects aimed at improving operational efficiency and accuracy.
VP / Operations Manager II
JPMorgan Chase
Tampa, FL
07.2011 - 04.2013
- Managed over 100 employees across multiple sites in Tampa and Phoenix.
- Oversaw Customer Assistance operations in the Home Equity division.
- Led the Escalations group, ensuring compliance with service level standards and policies.
- Coordinated departmental training programs to enhance team performance.
- Interfaced regularly with upper management, project managers, and audit/compliance teams.
- Participated in projects focused on improving Borrower Assistance process.
- Ensured effective communication and oversight to maintain adherence to regulatory guidelines.
AVP / Operations Manager
JPMorgan Chase
Irving, TX
06.2009 - 07.2011
- Managed six supervisors and one business analyst overseeing 1st and 2nd Lien foreclosure accounts.
- Executed strategies for inactive BK foreclosure accounts and delinquent tax collections on accounts.
- Negotiated and closed settlements to resolve outstanding foreclosure issues.
- Scheduled training and career development initiatives for direct reports to enhance performance.
- Ensured compliance with service level standards and corporate policy across all operations.
- Collaborated with upper management, project managers, and support areas to align foreclosure efforts.
- Achieved portfolio goals through effective leadership and team performance management.
Collections Senior Manager / AVP
Citigroup Inc
Charlotte, NC
07.2004 - 06.2009
- Managed late stage collections group of 7 managers and over 100 collectors.
- Executed strategies to meet service level standards and ensure policy compliance.
- Facilitated ongoing training and career development for direct reports.
Education
Bachelor of Arts - English
Texas Tech University
Lubbock, TexasSkills
- Loan servicing and operations
- Customer relationship management
- Leadership and performance management
- Budgeting and planning
- Project execution
- Compliance, quality control, risk management
- Vendor management
Timeline
VP / Operations Manager II
JPMorgan Chase
06.2019 - 10.2024
VP / Operations Manager II
JPMorgan Chase
04.2013 - 06.2019
VP / Operations Manager II
JPMorgan Chase
07.2011 - 04.2013
AVP / Operations Manager
JPMorgan Chase
06.2009 - 07.2011
Collections Senior Manager / AVP
Citigroup Inc
07.2004 - 06.2009
Bachelor of Arts - English
Texas Tech University