John Barrett
Baton Rouge,LA
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
6
6
years of professional experience
Work History
Service Manager
Firestone Auto Care
06.2022 - Current
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Writer
Firestone Auto Care
10.2020 - 06.2022
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Streamlined repair order processes for increased efficiency and productivity.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
Cashier
Albertsons
11.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Welding Technology
RPCC
Gonzales, LA06-2020
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Workflow management
- Team collaboration and leadership
- Time management
Timeline
Service Manager
Firestone Auto Care
06.2022 - Current
Service Writer
Firestone Auto Care
10.2020 - 06.2022
Cashier
Albertsons
11.2018 - 06.2020
Associate of Science - Welding Technology
RPCC
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