John Barry
Northville,MI
Summary
Dynamic and results-driven professional with extensive experience at Oreily's Auto Parts, excelling in stock management and customer service. Proven track record of enhancing team performance through effective coaching and staff supervision, leading to significant improvements in customer satisfaction ratings. Adept at utilizing POS systems to streamline operations and drive sales.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Murray's Partscity
01.2025 - 12.2025
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
Parts Counter Person
Victory Honda of Plymouth
08.2023 - 11.2024
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
Store Manager
Oreily's Auto Parts
03.2017 - 02.2023
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Automotive Technician
Lake Norman Auto Repair
10.2014 - 01.2017
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Parts Counter Sales Person
LKQ
03.2010 - 11.2013
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Store Manager
Larry's Auto Parts
06.1999 - 08.2008
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
GED -
John Glenn Highschool
WestlandSkills
- Stock management
- POS systems
- Systems and software expertise
- Staff scheduling
- Employee coaching
- Customer service and engagement
- Goals and performance
- Staff supervision
- Parts identification
- Supplier relations
- Stock control
- Merchandising strategies
Timeline
Assistant Store Manager
Murray's Partscity
01.2025 - 12.2025
Parts Counter Person
Victory Honda of Plymouth
08.2023 - 11.2024
Store Manager
Oreily's Auto Parts
03.2017 - 02.2023
Automotive Technician
Lake Norman Auto Repair
10.2014 - 01.2017
Parts Counter Sales Person
LKQ
03.2010 - 11.2013
Store Manager
Larry's Auto Parts
06.1999 - 08.2008
GED -
John Glenn Highschool