JOHN BARZOLA
Brooklyn,NY
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.
Overview
13
13
years of professional experience
Work History
Mental Health Worker
Maimonides Medical Center
Brooklyn, NY
01.2024 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Educated family members about mental health disorders and treatment options to enhance their understanding and support of loved ones.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Implemented crisis intervention plans to support client safety.
- Monitored client progress and provided feedback to families and treatment team members.
- Developed and implemented activities to help clients develop social and independent living skills.
- Enhanced patient well-being by implementing individualized care plans and mental health treatments.
- Assisted psychiatrists with medication management tasks including monitoring patient adherence and documenting side effects observed during appointments.
- Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
Psychiatric Consultation Liaison
Maimonides Medical Center
Brooklyn, NY
12.2021 - 12.2023
- Contact Insurance companies for prior authorizations for admitted medical patients
- Facilitate information to Director of Psychiatric Department regarding possible psychiatric consults of patients
- Contact Emergency Rooms around the city to acknowledge the availability of inpatient beds for psychiatric transfers
- Keep a listing of patients who have been requested to be seen on the floors
- Submit information in regards to Doctor Reviews onto system for further reviews
- Email Doctors regarding their availability for upcoming monthly schedule
- Develop Monthly Schedule for Doctors
- Keep track of Doctor availability for possible coverage
- Keep files for patients available for Doctors to revisit when needed
- Access previous visit history for patients to compare with new documentation.
Communication Specialist
03.2014 - 12.2021
- Help Medical Staff contact Primary Healthcare givers, and other sites within facility
- Communicate with superiors regarding medical staff issues and complaints
- Help train new staff members
- Create agendas and communication materials for change in schedules
- Answer calls with friendly and polite approach to direct calls to appropriate team
- Complete connections between callers, departments and professionals.
Emergency Room Registration Clerk
07.2011 - 03.2014
- Register Patients at time of arrival to facilities Emergency Room
- Help Medical Staff contact Primary Healthcare givers, and other sites within facility
- Obtain information from patients for billing purposes
- Help medical Staff with language barrier with Spanish speaking patients
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Collaborated with nurses and medical staff to process patient paperwork and direct to appropriate departments.
Education
Regents Diploma -
Pablo Neruda Academy
Bronx, NY06.2008
Skills
- Fluent in Spanish
- Ability to take accurate phone messages and deliver messages
- Exceptional ability to lead
- Ability in handling confidential paperwork
- Good filing and organization skills
- Quick learner
- Proficient with Microsoft Word, Excel, PowerPoint
- Able to type 60 words per minute
- Excellent multitasking abilities
- Patient support
- Conflict de-escalation
- Mental health counseling
- Behavioral Management
- Empathy Development
- Multicultural Competence
- Goal Setting
References
Available upon request.
Timeline
Mental Health Worker
Maimonides Medical Center
01.2024 - Current
Psychiatric Consultation Liaison
Maimonides Medical Center
12.2021 - 12.2023
Communication Specialist
03.2014 - 12.2021
Emergency Room Registration Clerk
07.2011 - 03.2014
Regents Diploma -
Pablo Neruda Academy