John Basilio
Wood-Ridge,NJ
Summary
Goal-oriented, customer-centric Account Manager offering extensive experience in developing account plans, increasing revenue, and deepening customer relationships. Excellent communicator and problem solver with a proven ability to gain a deep understanding of customers' pains and processes to create tailored solutions that deliver maximum value. Ready to bring 8 years of customer-facing experience to the consulting team at Monday.com.
Overview
8
8
years of professional experience
Work History
SENIOR ACCOUNT MANAGER
Opia
New York, NY
01.2022 - Current
- Leveraged in-depth understanding of client objectives to identify upsell/cross-sell opportunities, to exceed challenging sales quotas YoY.
- FY22 – Exceeded Quota – 162% ($4M of $2.5M - Gross Profit)
- FY23 – Exceeded Quota – 200% ($6.25M of $3.12M – Gross Profit)
- Contracted average deal sizes of $87K within B2B verticals including retail, electronics, appliances, and home improvement
- Negotiated company record deal of $5M in gross profit by identifying opportunity to upsell services to include category with greater volume
- Unlocked new market and expanded account operations into Canada
- Drove profitable sales growth for accounts: LG Electronics, LL Flooring, and HP.
ACCOUNT MANAGER
Opia
New York, NY
09.2020 - 01.2022
- Scaled an at-risk account into top customer and boosted profitability by 33% by cross-selling services and negotiating a multi-year contract
- Surpassed sales target on key account by growing client's portfolio from two business units to five within 2 years
- FY21 – Exceeded Quota – 155% ($1.94M of $1.25M – Gross Profit)
- Conducted regular business reviews with SaaS clients to review performance metrics, identify areas for improvement, and present upsell opportunities
- Pitched, led, and secured new business deals with Costco and Hisense.
RESEARCH ACCOUNT MANAGER
DX Agency
Edgewater, NJ
05.2019 - 09.2020
- Successfully upsold market research solutions, generating a 25% lift in monthly recurring revenue from existing customers
- Pioneered SaaS product demonstration to new customers, boosting warm lead conversion rate by 5% (Social Listening Tool).
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
DIGITAL ASSET MANAGER
LG, HS ad
Englewood Cliffs, NJ
10.2016 - 05.2019
- Led cross-functional teams to meet deadlines for product launches across 20+ retail channels, coordinating digital asset requests
- Created and implemented processes to ensure successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
SALES DEVELOPMENT REP
Main Street Hub
New York, NY
02.2016 - 08.2016
- Hit 100% of H1 sales quota by leveraging Salesforce to make over 100 cold calls daily to SMBs, employing a consultative sales approach.
Education
B.A. English Literature -
Kean University
New Jersey09-2016
Skills
- B2B Sales Account Management
- SaaS Sales
- Consultative Selling
- Customer Relations
- Contract Negotiation
- Account Planning
- Project Management
- Excellent Negotiation Skills
- Cross-functional Collaboration
- Strong Customer-facing and Presentation Skills
Accomplishments
Award: Loyalty360 Silver Award for incentive promotion design.
Timeline
SENIOR ACCOUNT MANAGER
Opia
01.2022 - Current
ACCOUNT MANAGER
Opia
09.2020 - 01.2022
RESEARCH ACCOUNT MANAGER
DX Agency
05.2019 - 09.2020
DIGITAL ASSET MANAGER
LG, HS ad
10.2016 - 05.2019
SALES DEVELOPMENT REP
Main Street Hub
02.2016 - 08.2016
B.A. English Literature -
Kean University
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