John Baudry
Coatesville,PA
Summary
Experienced customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to enhance profitability and achieve business objectives.
Overview
14
14
years of professional experience
Work History
Branch Specialist
AAA East central
10.2023 - Current
- While here I was on the front line in helping the customers and members with their travel needs.
- I did this by providing maps and driving directions, taking passport photos and assisting in PennDOT transactions.
- I also performed as the technical person for the office, resolving printer and application issues.
- I maintained the I pads and peripherals as well.
- Opened new accounts for customers and explained features and benefits for each type.
- Maintained friendly and professional customer interactions.
Customer Service Team Lead
Macy's
10.2021 - 04.2023
- As team Capitan assisted floor manage the duties for the first floor.
- I worked on scheduling, did floor sets and took care of customer issues.
Customer Service Team Lead
The Home Depot
05.2020 - 10.2021
- I interfaced with the customers that come in for orders and for returns.
- I also interacted with the other representatives to train and to resolve issues that come up between them and the customers.
- I was also charge of the order fulfillment associates to make sure all orders are filled in a timely fashion and with accuracy.
Service and engagement Team Lead
Target
11.2018 - 01.2020
- I managed the service and engagement team members.
- Handled guest issues in a timely manner to get them the resolution best for them.
- Handled the daily funds for the Service and engagement area.
- I also helped to supervise the other departments in the store.
Customer Support Representative
Amazon
10.2017 - 10.2018
- I provided solutions for technical troubleshooting, billing, and product inquiries via inbound calls, live chats, and email channels.
- I Documented conversations, exchanges, or sessions into multiple systems while diagnosing and explaining step by step technical troubleshooting solutions related to Ring software and hardware.
- And resolved unique hardwiring inquiries within various Ring products.
Help Desk Specialist
ASI Business Solutions, Inc.
03.2011 - 03.2017
- While working here I was the helpdesk lead.
- Took calls to assist users of our software and I ran reports on the helpdesk metrics for management.
- I was also a trainer -creating training materials and performing training classes at client company events.
- I Was also System operations lead- processing data from the clients and sending it out in our software.
- I was also the publisher of the company sponsored newsletter.
Skills
- Customer engagement
- Online troubleshooting expertise
- Effective issue resolution
- Sales of financial products
- Skilled in cash reconciliation
- Service excellence
Timeline
Branch Specialist
AAA East central
10.2023 - Current
Customer Service Team Lead
Macy's
10.2021 - 04.2023
Customer Service Team Lead
The Home Depot
05.2020 - 10.2021
Service and engagement Team Lead
Target
11.2018 - 01.2020
Customer Support Representative
Amazon
10.2017 - 10.2018
Help Desk Specialist
ASI Business Solutions, Inc.
03.2011 - 03.2017
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