John Bauer
Liberty Twp,Ohio
Summary
Seasoned Support Engineer well-versed in supporting users and troubleshooting from common problems to large scale issues within both physical and virtual environments. Versatile professional bringing remarkable understanding of server and infrastructure operations. Offering over 15 years of experience working in high-pressure environments to address customer concerns and questions.
Overview
17
17
years of professional experience
Work History
Server Engineer
Bon Secours Mercy Health
Cincinnati, OH
03.2020 - Current
- Installed and configured server hardware components such as memory, hard drives, network cards.
- Configured server operating systems to meet customer requirements and standards.
- Monitored system performance on a regular basis using various monitoring tools.
- Developed scripts for automating routine tasks such as patch management and system maintenance.
- Provided technical support to customers in resolving issues related to servers and applications.
- Troubleshooted hardware and software issues related to servers and applications.
- Participated in disaster recovery drills to ensure that the organization is prepared for any emergency situation.
- Deployed new servers according to project specifications within specified timelines.
- Ensured compliance with industry standards such as HIPAA and PCI DSS when configuring systems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Updated security patching using SCCM and Kaseya to maintain security patching updates.
- Monitored and troubleshoot virtual servers within VMWare VCenter. Including updating servers and hosts in ESXI
- Assisted in installation and monitoring of Cisco USC environment. Including hardware and software installation and part replacement.
- Assisted in installation, setup, and monitoring of HyperFlex server configurations. Including hardware and software installation and part replacement.
- Experienced in Windows Server 2008 through 2022. Including troubleshooting server issues and server upgrades to latest editions.
- Daily monitoring of environment with ServiceNow. Including Incident and Change management.
- Part of 24/7 Oncall rotation to assist with any after hour issues.
Infrastructure Engineer
Pomeroy/Getronics
Mason, Ohio
07.2018 - 03.2020
- Team Lead for Server Infrastructure team. Reporting to IT department head any and all issues and weekly reports on environment status.
- Installed, configured and troubleshooted server hardware and software components including operating systems.
- Monitor and maintain server and storage environment for CINTAS CORP.
- Maintain daily monitoring and restoring requested data via NetBackup.
- Use of VMWare and VCenter for virtual machine creation and troubleshooting, including drive resizing and template creation.
- Responsible for commissioning and decommissioning of both physical and virtual servers.
- Backup Configuration for SQL, Exchange, Oracle based backups as well as VM and Snapshot based backups.
- Weekly patching using LANDesk/SCCM
- Configuration of remote location appliances for monitoring and troubleshooting.
- Monitor multiple data centers for issues and troubleshooting on a multi-platform level.
Sr Backup Engineer
Encore Technologies
Cincinnati, OH
08.2017 - 07.2018
- Architect and implement Disaster Recovery and Backup and Recovery services and solutions using Veeam and NetBackup
- Configuration of Veeam Backup environment and NetBackup Appliance
- Maintain daily monitoring and restoring requested data via NetBackup/Veeam
- Use of VMware and VCenter for virtual machines creation and troubleshooting
- Responsible for adding and/or removing requested servers in Veeam and Netbackup environments
- This include physical, VM servers
- Configuration of backups for SQL, Exchange, Oracle based backups as well as VM Snapshot and agent bassed backups
- Proficient in Managing Unix, Linux, ESX, VMware and Windows environments
- Storage maintenance including configuration, LUN configuration and troubleshooting using Nimble
- Maintain daily SLA for all work queues
- Weekly reporting with customer to maintain work expectations.
System Engineer – Backup
Logicalis
Cincinnati, OH
04.2013 - 08.2017
- Architect and implement Disaster Recovery and Backup and Recovery services and solutions
- Major focus in Symantec NetBackup 7.1.X, 7.5.X, 7.6.X, 7.7.X including backups involving Exchange, MS SQL, AD, NDMP, eVault, GRT, Deduplication, Oracle, VMware, Hyper-V, AdvancedDisk, SLP, Basic Disk, Vault option, Tape backups, BMR, Offhost backups, Disaster Recovery, and upgrading from 7.1 to 7.5 to 7.6
- Simultaneously managed over 15 separate enterprise customer environments
- Managed over 100 cloud environment customers, through builds, upgrades, connectivity, and troubleshooting
- Responsible for monitoring and restoring requested data via NetBackup, Veeam, Azure, Backup Exec, and Data Domain
- Troubleshooting clients with both Windows and Unix software
- Use of VMware and VCenter for virtual machines
- Responsible for adding/removing clients from environments, including physical and cloud based clients
- Proficient in Managing Unix, Linux, ESX, VMware and Windows environments
- Expert with Backing Up, Restoring and Recovering Unix, Linux, ESX, VMware and Windows environments
- Proficient in Vmware, Vcenter and ESX servers
- Storage maintenance including configuration, LUN configuration and troubleshooting using NetApp, Infinidat, EMC
- Maintain daily SLA for all work queues.
Backup Administrator II
Sarcom Inc. (General Electric)
Cincinnati, OH
04.2012 - 04.2013
- Daily Excel client report of failures and resolutions
- Client migration from virtual to physical and physical to virtual
- Provide daily administration of 2000 Avamar and 6000 NetBackup system servers through builds, upgrades, connectivity, and troubleshooting
- Facilitation of communication of business needs and projects to all levels of business
- Weekly data analysis including root cause analysis for high frequency failures
- Weekly identification of client backup reporting for run times excessive of projected completion
- Problem solving on enterprise scaled environments through ongoing network analysis
- Maintain daily SLA for all work queues
- Experience with UNIX commands for troubleshooting
- Responsible for monitoring and restoring requested data via NetBackup, Avamar, Data Domain, & NetAPP applications
- Responsible for adding/removing clients from environments via Netbackup and Avamar applications including policy changes
- Creation of new policies for individual clients
- Use of VMware and VDI for all virtual machines
- Escalation of issues to higher level team members when needed.
IT Manager/Technician Supervisor
Journey Systems, LLC
Milford, OH
04.2007 - 01.2012
- Responsible for start to finish assembly and troubleshooting of systems
- Manage day to day working operations and orders from build to shipment
- Responsible for all government accounts
- Wrote and maintained all proper documentation and procedures to obtain ISO 9001:2008 Certification
- Responsible for maintaining records of all government jobs from beginning to end
- Responsible for all quality control
- In charge of shipping and receiving all material
- Head of RMA department and keeping all up to date logs of RMA products
- Properly submitted all payroll when accounting supervisor was unavailable
- Responsible for assembling and maintaining a productive cohesive team that would be able to fulfill the goals of the company
- Proficient in all aspects of Microsoft Office, use Active Directory to run our company’s server
- Use Prime 95 and Burn-In Test to test all hardware and create reports regarding pass or fail
- Use Commit to maintain customer relationship and information
- Use a custom built linux based application to create restore media for customers
- Lead project for Windows 7 migration including implementation planning, testing, and deploying while delegating individual tasks throughout the project team
- Develop, upgrade, and maintain new imaging process for Windows 7
- Prepare Windows server operating systems on server-level hardware for both the System Administrators and my own administered servers, including working with virtual environments
- Evaluate, track, and correct intricate issues requiring detailed research and troubleshooting
- In charge of all software implementation affecting workstations
- This includes planning, testing, deploying and troubleshooting while following any outlined policies and procedures.
Education
Associates Degree of Applied Science - Computer Network Systems -
ITT Technical Institute
06.2005
Skills
- Operating Systems
- Change Management
- System Improvements
- Information Management Systems
- Patch management
- System Configuration
- Application support
- Server deployment
- Hardware diagnostics
- Incident Management
- Remote assistance
- User Support
- System Administration
- Security Protocols
- Operating systems
- Hardware and software installation
- Troubleshooting skills
- Disaster Recovery
- Window Server 2008 - 2022
- VMWare/VCenter
- Cisco UCS
- ServiceNow
Military Service
06/01/97, 06/01/01, United States Navy, San Diego, CA, Information System Technician, Honorable Discharge, Top Secret Clearance, December 1997 Radioman “A” School Great Lakes, IL
References
REFERENCES UPON REQUEST
Timeline
Server Engineer
Bon Secours Mercy Health
03.2020 - Current
Infrastructure Engineer
Pomeroy/Getronics
07.2018 - 03.2020
Sr Backup Engineer
Encore Technologies
08.2017 - 07.2018
System Engineer – Backup
Logicalis
04.2013 - 08.2017
Backup Administrator II
Sarcom Inc. (General Electric)
04.2012 - 04.2013
IT Manager/Technician Supervisor
Journey Systems, LLC
04.2007 - 01.2012
Associates Degree of Applied Science - Computer Network Systems -
ITT Technical Institute