Dynamic Emergency Services Officer with a proven track record at Highland Springs Retirement Community, excelling in emergency response planning and crisis management. Skilled in hazard identification and incident documentation, I foster teamwork and communication, ensuring safety and compliance while enhancing operational efficiency. Committed to delivering exceptional public safety outcomes.
Overview
17
17
years of professional experience
Work History
Emergency Services Officer
Highland Springs Retirement Community
10.2024 - Current
Responded to emergency situations, ensuring safety of residents and staff.
Conducted regular safety inspections, identifying potential hazards for timely resolution.
Assisted in developing emergency response plans, enhancing preparedness protocols.
Trained new staff on emergency procedures and community safety standards.
Maintained accurate records of incidents and safety drills for compliance audits.
Implemented communication systems for effective alerting during emergencies.
Maintained confidentiality and security of health records and medical information.
Maintained communication and good working relationship with facility administration.
Collaborated with local emergency services to streamline response efforts.
Emergency Medical Responder
Acadian Ambulance
04.2024 - 03.2025
Responded promptly to emergency calls, providing critical medical assistance in high-pressure situations.
Conducted thorough patient assessments to determine appropriate care and treatment plans.
Collaborated with paramedics and healthcare professionals to ensure seamless patient transitions.
Maintained accurate documentation of patient information and incident reports for record-keeping purposes.
Implemented safety protocols during operations, enhancing overall team efficiency and response times.
Monitored equipment readiness, ensuring all medical tools were functional and properly stocked.
Participated in ongoing training sessions and workshops to stay current on the latest advancements in emergency medical services.
Upheld strict adherence to protocols, regulations, and procedures for maintaining a safe working environment for both patients and staff members.
Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
Adapted to dynamic situations and adjusted treatment plans as needed when patient conditions changed or additional information became available.
Courtesy Patrol
Dallas County Sheriff's Office
10.2018 - 02.2024
Monitored premises to ensure safety and compliance with regulations.
Conducted regular patrols to deter criminal activity and maintain public order.
Assisted in emergency response by coordinating with law enforcement and medical personnel.
Provided detailed reports on incidents, observations, and safety concerns for management review.
Trained new personnel on safety protocols and operational procedures for effective performance.
Implemented strategies to improve operational efficiency in patrol processes and incident handling.
Assisted residents with lockouts and vehicle jump-starts, ensuring timely support.
Worked closely with local law enforcement agencies to address criminal incidents or security threats within the community.
Maintained detailed patrol logs, enabling efficient communication with management and law enforcement.
Participated in emergency preparedness efforts, developing plans for evacuations or other critical situations.
Mortician
Golden Gate Funeral Home
01.2009 - 07.2018
Conducted embalming and restorative procedures ensuring preservation and presentation of remains.
Managed funeral service arrangements, collaborating with families to fulfill their wishes.
Developed comprehensive aftercare programs for grieving families, enhancing support services.
Oversaw compliance with health regulations and legal requirements in all operations.
Maintained accurate records of all deceased individuals, ensuring proper documentation and organization.
Trained and mentored junior staff on best practices in mortuary science and client interaction.
Implemented innovative marketing strategies that increased visibility within the community.
Counseled families through the process of making difficult decisions during their time of grief.
Maintained an organized inventory system for all products offered by the funeral home.
Provided consistent communication between clients and staff members throughout the planning process for a smooth experience during difficult times.
Conducted staff training sessions on best practices in customer service when working with bereaved individuals.
Ensured compliance with all state and federal regulations for funeral home operations.
Improved client satisfaction by providing compassionate and professional funeral services.
Developed strong relationships with local hospices, hospitals, and nursing homes to provide timely end-of-life services.