John Belanger
Roanoke,VA
Summary
Innovative, customer-oriented healthcare supervisor with background in emergency medicine, ambulatory and correctional care. Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Emergency Room Registered Nurse
HCA
05.2024 - Current
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Reduced wait times by swiftly completing documentation and communicating effectively with medical staff.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Expedited treatment plans by interpreting diagnostic tests accurately and collaborating with physicians on appropriate interventions.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Monitored medication dosages to prevent critical and potentially fatal patient incidents.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Orthopedic Supervisor
Carilion Clinic
02.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Frequently inspected production area to verify proper equipment operation.
Registered Nurse, ICU
HCA
08.2022 - 02.2024
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Lead Clinical Coordinator
Carilion Clinic
07.2020 - 03.2023
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Implement new policies and educate staff on changes.
- Developed, implemented, revised and evaluated policies and procedures.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Managed emergency patients and handled patient treatment concerns.
Reimbursement Manager
Carilion Clinic
01.2019 - 03.2023
- Maintained strong knowledge of medical terminology and procedures.
- Held quarterly staff meetings and implemented team building exercises, which promoted positive working environment.
- Observed strict data confidentiality procedures to protect patients' information.
- Monitored accounts receivables by reviewing payor account listings and ensured that accounts were processed effectively.
- Reviewed billing and collections process and determined improvements to streamline workflows.
- Assigned employee areas, scheduled staff breaks and authorized overtime.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Held weekly staff meetings and implemented team building exercises, which promoted positive working environment.
Licensed Practical Nurse
Friendship Nursing Home South
01.2021 - 05.2021
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting, and exercising.
- Responded to patient alarms and needs assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Counseled clients, patients, and families and provided emotional and psychosocial support.
- Observed, charted, and reported developments in patient health condition in a 120-facility.
- Started, monitored, and managed intravenous medication to stabilize the patient heart and blood pressure.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals, and updating patient files with PointClickCare.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Documented patient intake information, including medical histories, current symptoms, and vitals such as height and weight.
- Communicated concerns regarding clients' status, care, and environment to nursing supervisors, clinical care supervisors, and case managers.
- Collected and documented vital signs to track current patient conditions.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Educated clients, patients, and caregivers on medical diagnoses, treatment options, chronic disease self-management, and wound management.
- Monitored patient's respiration activity, blood pressure, and blood glucose levels in response to medical administration.
Licensed Practical Nurse
Kissito Brian Center
11.2020 - 01.2021
- Cared for wounds, provided treatments and assisted with procedures.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with admissions, appointments, transfers and discharges.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for over 19 ventilator and trach patients each day with quality-driven support
Emergency Room Medical Scribe
Carilion Clinic
03.2013 - 09.2018
- Accompany the physician into the exam room
- Document the history of the patient's present illness
- Document the Review-of-Systems (ROS) and physical examination
- Enter vital signs and keep track of lab values
- Look up pertinent past medical records
- Keep track of and enter the results of imaging studies
- Prioritize the physician's time by bringing critical lab results to his/her attention
- Type progress notes
- Enter the patient's discharge plan
Concurrent Review
Carilion Clinic
03.2017 - 01.2019
- To help identify and correct problem areas before insurance or government payers challenge inappropriate coding
- To remedy undercoding, bad unbundling habits, and code overuse and to bill appropriately for documented procedures
- To identify reimbursement deficiencies and opportunities for appropriate reimbursement.
- To stop the use of outdated or incorrect codes for procedures
- To verify ICD-10-CM and electronic health record (EHR) meaningful use readiness
Ambulatory Scribe Supervisor
Carilion Clinic
12.2016 - 01.2019
- Helping the team understand performance targets and goals.
- Training or ensuring that workers are properly trained for their specific roles.
- Scheduling work hours and shifts.
- Coordinating job rotation and cross-training.
- Providing real-time feedback on worker performance.
- Identifying and resolving workplace problems, including tardiness or absenteeism.
- Providing reports and activity updates to management.
Medical Assistant
Correct Care Solutions LLC
02.2016 - 05.2018
- Deliver routine daily medications, either prescription or non-prescription, to patients.
- Coordinate with different nurses to assist with patient care and medications.
- Follow written or verbal instructions on how to manage medications.
- Record medication dosages and times.
- Observe patients and document changes in their condition.
- Gather samples for analysis.
- Ensure equipment is routinely inspected and cleaned.
- Uphold all health and safety standards.
- Respond to patient emergency call signals, bells, or intercom systems to identify patient needs.
Emergency Room Technician
Carilion Roanoke Memorial Hospital
10.2008 - 03.2013
- Works with and assists physicians and nurses and provides technical support for patient care.
- Reports on the condition of patient to the appropriate supervisor and other staff members.
- Cleans and stocks carts, rooms, and changes linen, as required.
- Assists with transport of patients to other departments.
- Assists with resuscitation / CPR and emergency airway procedures.
- Assists with obtaining and documentation of vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assists obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks, maintenance and care of specimens for laboratory analysis.
- Assist with wound care, insertion of Foley catheters, and nasogastric tubes.
- Decontaminates all equipment, instruments, and supplies.
- Assists with positioning patients, application of orthopedic splints and dressings.
- Measure and fit crutches and canes and instruct patients on proper crutch and cane walking.
- Maintains use of appropriate medical equipment and supplies.
- Participate in team meetings.
- Liaised between nurses, physicians, patients, and visitors.
- Cleaned, maintained and restocked treatment areas.
- Worked with nurses to assess patients and prepare them for tests and procedures.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
Education
Associate Degree in Nursing - Registered Nurse
ECPI University
Roanoke, VA02.2023
Licensed Practical Nurse -
ECPI University
Roanoke, VA11.2020
High School Diploma - undefined
Franklin County High School
Rocky Mount, VA2004
Skills
- Staff coaching
- Precepting
- Clinical instruction
- Professional bedside manner
- Analytical thinking
- Data collection and management
- Policy and program development
- High level of autonomy
- Information collection
- Scheduling
- Healthcare billing
- Supervisory training
Timeline
Emergency Room Registered Nurse
HCA
05.2024 - Current
Orthopedic Supervisor
Carilion Clinic
02.2024 - Current
Registered Nurse, ICU
HCA
08.2022 - 02.2024
Licensed Practical Nurse
Friendship Nursing Home South
01.2021 - 05.2021
Licensed Practical Nurse
Kissito Brian Center
11.2020 - 01.2021
Lead Clinical Coordinator
Carilion Clinic
07.2020 - 03.2023
Reimbursement Manager
Carilion Clinic
01.2019 - 03.2023
Concurrent Review
Carilion Clinic
03.2017 - 01.2019
Ambulatory Scribe Supervisor
Carilion Clinic
12.2016 - 01.2019
Medical Assistant
Correct Care Solutions LLC
02.2016 - 05.2018
Emergency Room Medical Scribe
Carilion Clinic
03.2013 - 09.2018
Emergency Room Technician
Carilion Roanoke Memorial Hospital
10.2008 - 03.2013
Associate Degree in Nursing - Registered Nurse
ECPI University
Licensed Practical Nurse -
ECPI University
High School Diploma - undefined
Franklin County High School