Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

John Bender

Summary

  • With a proven track record at John R. Bender & Company, I excel in surveillance and fraud detection, showcasing adaptability and decision-making prowess. Leveraging evidence gathering and strategic undercover operations, I've enhanced case resolution rates by 90%, demonstrating exceptional skill in navigating complex investigations and fostering client trust.
  • Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
  • Collaborative leader partners with coworkers to promote engaged, empowering work culture.

Overview

54
54
years of professional experience

Work History

Licensed Private Investigator - Sole Proprietor

John R. Bender & Company
06.1985 - Current
  • Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
  • Utilized advanced technology tools for improved data analysis and accurate evidence tracking during investigations.
  • Conducted undercover operations skillfully, obtaining critical information without compromising personal safety or revealing identity.
  • Conducted surveillance operations, resulting in the collection of crucial evidence for various cases.
  • Streamlined investigative processes for improved efficiency and faster case resolutions.
  • Provided unparalleled customer service while managing multiple high-profile investigations concurrently.
  • Trained junior investigators on proper techniques, promoting consistent quality across all agency services.
  • Kept up-to-date on industry trends and advancements, maintaining a competitive edge in private investigation services.
  • Developed strong professional relationships with clients, ensuring trust and confidence in the investigative process.
  • Resolved complex cases involving corporate espionage by identifying key suspects and uncovering valuable intelligence.
  • Investigated insurance fraud cases successfully, saving companies significant financial losses from false claims payouts.
  • Increased case resolution rates through meticulous evidence gathering and detailed documentation.
  • Enhanced client satisfaction by conducting thorough investigations and providing comprehensive reports.
  • Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
  • Improved team collaboration by facilitating regular communication and sharing best practices among colleagues.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
  • Investigated individuals claiming disability to identify and document fraud.
  • Surveilled individuals covertly to investigate issues such as fraud and infidelity.
  • Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
  • Staked out locations to locate individuals and gather evidence of unlawful activities.
  • Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
  • Operated in full compliance with [State] laws covering interactions with individuals, records searches and allowable surveillance techniques.
  • Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with 90% success rate.
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Compiled exceptional notes on movements of individuals and collected documentation.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
  • Collaborated with other professionals on projects to provide comprehensive solutions for clients.
  • Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
  • Optimized team hiring, training, and performance.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Vice President of Security

Trian Partners
01.1986 - 12.2023
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.j
  • Established and directed successful programs focused on overall Security for the corporation and the CEO and his family which including Executive/Estate Protection. In addition, various Investigations into Fraud, Employee Theft, Applicant Background Investigation, Due Diligence and various other investigations to protect the interest of the corporation and the CEO and his family.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Established liaison with various law enforcement for proactive intelligence and creating a network of professional expertise.
  • Represented organization at security industry conferences and events.
  • Security Coordinator for corporate conferences and events.
  • Devised and presented security plans and forecasts to corporate senior executives.

Lodge and Restaurant Manager

Venbilunas Management
06.1977 - 08.1981
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Developed unique events and special promotions to drive sales.

Assistant Manager of Movie Theaters

Elson Entertainment Enterprises
06.1971 - 09.1973
  • Supervised day-to-day operations of 3 movie theaters to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized movie theater environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment. They were a great help in enhancing my management skills at the age of 16.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Also, making sure with the newspapers their correct input of weekly movie times, I give them.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff in helping each other re: movie goers experience.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak movie showings w/o exceeding personnel budget.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of concession's candy/ beverage supplies, projectionist needs, cleaning supplies other miscellaneous supplies to run the movie theater efficiently for the great movie goers enjoyment.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain the movie theaters cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice
New York, NY
06-1977

Skills

  • Evidence gathering
  • Surveillance
  • Records research
  • Background checks
  • Interview techniques
  • Skip tracing
  • Undercover operations
  • Insurance claims
  • Social media investigations
  • Fraud investigation
  • Locating individuals
  • Fraud investigations
  • Adaptability and flexibility
  • Decision-making
  • Adaptability
  • Threat assessment
  • Fraud detection

Affiliations

  • ASIS - American Society of Industrial Security
  • ACFE - American Certified Fraud Examiner, Associate
  • Fraternal Order of Professional Investigators
  • ATAP - Association of Threat Assessment Professionals
  • John Reid and Associates - Interviewing Techniques
  • American Management Association
  • NAIS - National Association of Investigative Specialist

Interests

  • Music
  • Strategy Games
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Watching Movies and TV Shows
  • Avid Reader

Timeline

Vice President of Security

Trian Partners
01.1986 - 12.2023

Licensed Private Investigator - Sole Proprietor

John R. Bender & Company
06.1985 - Current

Lodge and Restaurant Manager

Venbilunas Management
06.1977 - 08.1981

Assistant Manager of Movie Theaters

Elson Entertainment Enterprises
06.1971 - 09.1973

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice

Similar Profiles

CREATE PROFILE
John Bender