John Bentley
Austin,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
28
28
years of professional experience
Work History
President
Bentley's Firearms & Indoor Range
09.2020 - 08.2023
- Responsible for overseeing all operations of a firearms retail store and indoor shooting range.
- Conducted sales of firearms and accessories to customers via walk-in traffic and an online store.
- Collaborated with various firearm distributors to procure and manage inventory for the store, as well as to fulfill special customer orders.
- Maintained a Federal Firearms License and kept all records up-to-date to ensure compliance with ATF regulations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Work Lead
Texas Commission On Environmental Quality
08.2019 - 09.2020
- Oversee the division's daily operations.
- Oversee the agency-wide Take Care of Texas (TCOT) marketing campaign and synchronize outreach initiatives across all agency programs.
- Develop and produce Public Service Announcements (PSAs) featuring Texas music artists in collaboration with an external firm.
- Secure and coordinate events to enhance the agency's visibility and the Take Care of Texas program.
Director
Texas Commission On Environmental Quality
01.2014 - 01.2019
- Redeveloped the Take Care of Texas (TCOT) campaign in an effort to educate the public on Environmental protection and successes in air quality, water quality and waste management
- Created publications and Public Service Announcements to inform the public about protecting Texas' natural resources.
- The TakeCareOfTexas.org website was redesigned and expanded to better engage the public in the campaign
- Oversaw the daily operations of the division, managing a biennial budget of close to $2 million.
- Secured exhibition spaces and presented at statewide conferences and events to promote the Take Care of Texas (TCOT) program.
- Successfully collaborated with executive leadership on special projects.
- Launched a Statewide Kids Art Contest and a Teen Video Contest to educate young people.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Public Outreach Coordinator
Texas Commission On Environmental Quality
05.2013 - 05.2014
- Oversaw comprehensive outreach and marketing strategies for the Office of the Executive Director.
- Manage the agency-wide Take Care of Texas (TCOT) marketing campaign and coordinate outreach efforts with all agency programs
- Oversee the development of TCOT partnerships and serve as the liaison with external marketing executives and other state agencies.
- Develop and produce a Public Service Announcement featuring a Texas Music Artist in collaboration with an external firm.
- Secured booth space and organized events to promote the agency and the Take Care of Texas program.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
Information Specialist
Texas Commission On Environmental Quality
07.2012 - 05.2013
- Collaborated with the Small Business & Local Government program to carry out outreach initiatives for small businesses and local government agencies.
- Oversaw comprehensive outreach and marketing strategies for the Office of the Executive Director.
- Oversaw the agency-wide Take Care of Texas (TCOT) marketing initiative and synchronized outreach activities across all agency programs.
- Managed the development of the TCOT partnership and served as the liaison with external marketing executives and various state agencies.
- Developed and produced a Public Service Announcement with a Texas Music Artist in collaboration with an external agency.
- Secured booth space and organized events to promote the agency and the Take Care of Texas program.
Recruiter
Rhyan Technology Services
05.2011 - 11.2011
- Sought candidates to fill state-contracted IT positions.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Territory Manager
Cook Portable Warehouses
01.2010 - 11.2010
- Provided training, motivation, and evaluation for each dealer on sales and product strategies.
- Successfully managed and sustained the top-selling dealership in Texas.
- Oversaw Cook employees and independent dealers, and sought new dealership opportunities from Austin to Nacogdoches and Shreveport, LA.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Territory Sales Manager
Baker Distributing
02.2006 - 11.2009
- Successfully marketed and sold HVAC equipment and service parts to both new and existing contractors in the Austin, San Marcos, and Killeen areas.
- Sustained existing dealer relationships and actively sought out new ones.
- Created and carried out action plans for increased market share and profitability.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
Outside Sales Representative
Blanco Heating & Cooling, LLC
09.2004 - 12.2005
- Successfully marketed and sold TRANE and RHEEM residential HVAC equipment to homeowners and small businesses, maintaining a high profit margin throughout the process.
- Successfully managed leads from the Home Depot At Home Services HVAC program.
- Organized all sales calls, consulted with customers to assess their requirements, finalized the proposal, and arranged the installation date.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Monitored competitor activities to maintain competitive advantage.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Outside Sales Representative
Climate Mechanical, Inc.
04.2001 - 09.2004
- Successfully marketed and sold TRANE and RHEEM residential HVAC equipment to homeowners and small businesses while maintaining a high profit margin.
- In my first year with the company, I sold over $1 million, exceeding my quota of $600K.
- Achieved a 10% increase in gross profit margins.
- Organized all sales calls, consulted with customers to assess their requirements, finalized the proposal, and arranged the installation date.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Monitored competitor activities to maintain competitive advantage.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Internet Sales Consultant
Dell Computer Corporation
10.1999 - 04.2001
- Handled the sale and leasing of Dell personal computer systems, peripherals, and software.
- Products were sold to customers using leads generated through the company website, which involved determining the appropriate system for the customers' needs and selling additional peripherals.
- Conducted market research to stay updated on industry trends, enabling informed recommendations of relevant products and services to clients.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
Automotive Sales Professional
CenTex Nissan
07.1998 - 08.1999
- Sold new and used automobiles
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Efficiently oversaw the internet sales department while also attending to walk-in customers.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Conducted thorough market research to stay informed on industry trends and competitor offerings.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
Foreman
Fuquay Erosion Control, Inc.
03.1995 - 04.1998
- Oversaw hydro mulching and erosion control teams across a range of work environments in Central Texas.
- The distribution of work areas was roughly 50% for private companies and 50% for state contracts.
- Coordinated with state inspectors and private individuals regarding the scope of work, supervised the crew, and assumed work duties on jobs as necessary.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Education
High School -
Crockett High School
Austin, TX01.1986
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Sales and marketing
- Budget management
- Negotiation
- Staff management
- Account management
- Team leadership
- Decision-making
- Coaching and mentoring
Timeline
President
Bentley's Firearms & Indoor Range
09.2020 - 08.2023
Work Lead
Texas Commission On Environmental Quality
08.2019 - 09.2020
Director
Texas Commission On Environmental Quality
01.2014 - 01.2019
Public Outreach Coordinator
Texas Commission On Environmental Quality
05.2013 - 05.2014
Information Specialist
Texas Commission On Environmental Quality
07.2012 - 05.2013
Recruiter
Rhyan Technology Services
05.2011 - 11.2011
Territory Manager
Cook Portable Warehouses
01.2010 - 11.2010
Territory Sales Manager
Baker Distributing
02.2006 - 11.2009
Outside Sales Representative
Blanco Heating & Cooling, LLC
09.2004 - 12.2005
Outside Sales Representative
Climate Mechanical, Inc.
04.2001 - 09.2004
Internet Sales Consultant
Dell Computer Corporation
10.1999 - 04.2001
Automotive Sales Professional
CenTex Nissan
07.1998 - 08.1999
Foreman
Fuquay Erosion Control, Inc.
03.1995 - 04.1998
High School -
Crockett High School
Similar Profiles
Brandon BentleyBrandon Bentley
Sales Manager at Bentley's Firearms and Indoor RangeSales Manager at Bentley's Firearms and Indoor Range
Brandon BentleyBrandon Bentley
Manager / Part Owner at Bentley's Firearms And Indoor RangeManager / Part Owner at Bentley's Firearms And Indoor Range
Sonia MurphySonia Murphy
Firearms Associate at Precision Firearms & Indoor RangeFirearms Associate at Precision Firearms & Indoor Range