John Bertone
Carol Stream,IL
Summary
It is my duty to ensure that my crew is working at peak efficiency at all times. To do this I have become a very hands on manager, I will learn a new procedure before teaching it to my crew. This ensures that I will be able to answer all questions that may arise. I was also tasked with delegating work based on employee abilities. i ensured that all employees were able to go from a full stop work environment to working as if it was the most busy shift they had ever seen. In short, I maximized efficiency while keeping everything organized and on time.
Overview
7
7
years of professional experience
Work History
Warehouse Manager
Hawk Auto
06.2020 - Current
- Continually coached new and existing employees in the process of the warehouse.
- Became versed in new procedures to ensure proper training on my crew
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Lead Concession Worker
Dans Concession
05.2018 - Current
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Taught new employees about specific procedures and how to handle abnormal situations
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Head Fry Cook
Northside Restaurant And Bar
06.2018 - 04.2020
- Communicated closely with servers to fully understand special orders for customers.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Washed, cut, and prepared foods designated for cooking.
Server Manager
Olive Garden
05.2016 - 08.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
High School Diploma -
Glenbard South
Glen Ellyn, IL06.2015
Skills
- Facility Security
- Equipment Maintenance
- Floor Space Maximization
- Loading and Unloading
- Route Optimization
- Space Planning
- Staff Management
Timeline
Warehouse Manager
Hawk Auto
06.2020 - Current
Head Fry Cook
Northside Restaurant And Bar
06.2018 - 04.2020
Lead Concession Worker
Dans Concession
05.2018 - Current
Server Manager
Olive Garden
05.2016 - 08.2017
High School Diploma -
Glenbard South
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