John Betancourt
Miami,Florida
Summary
Highly motivated and dedicated Customer Service Representative with 5+ years of experience in resolving customer inquiries and complaints. Skilled in providing exceptional customer service in a fast-paced and challenging environment. Proven ability to build rapport with customers and exceed their expectations. Excellent communication and problem-solving skills, with a track record of achieving customer satisfaction. Strong knowledge of customer service principles and practices. Adept at multitasking and prioritizing tasks to meet deadlines. Seeking to leverage my expertise and contribute to a top-notch customer service team.
Overview
7
7
years of professional experience
Work History
Personal Banker
Wells Fargo
Miami, FL
06.2024 - 02.2025
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Maintained customer data confidentiality while inputting information into system.
- Participated in training sessions regarding new banking products or services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Customer Service Representative
Bmg Money
Miami, FL
01.2023 - 06.2024
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
- Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly
Patient financial representative & authorization
Baptist hospital of Miami
01.2022 - 08.2023
- Manage patient financial accounts by verifying insurance coverage, obtaining preauthorizations for medical procedures, and ensuring accurate billing and payment processing
- Collaborate with healthcare providers and insurance companies to facilitate the authorization of medical services and procedures, ensuring timely and accurate service delivery
- Conduct detailed financial assessments to determine patient eligibility for financial assistance programs, such as Medicaid and charity care
Active seller
IKEA
10.2019 - 12.2022
- Actively achieved and exceeded sales targets by developing and maintaining solid relationships with clients
- Demonstrated exceptional product knowledge and communicated key features and benefits to customers, leading to enhanced customer satisfaction and loyalty
- Effectively managed customer inquiries and concerns, providing prompt and accurate resolutions to ensure customer satisfaction
Distribution center associate
Skymart
06.2018 - 09.2019
- Operated forklifts and other material handling equipment to load and unload shipments, maintaining a safe and efficient work environment
- Collaborated with team members to meet daily productivity goals, resulting in timely order fulfillment and customer satisfaction
- Utilized inventory management systems to track and locate products, ensuring timely replenishment and minimizing stockouts
Education
Associates of science - Computer science and software engineering
Miami Dade College
Kendall06-2027
Skills
- Microsoft Office proficient
- Communication
- Problem solving
- Technologically advanced
- Easily adaptable
- Banking
- Loans
- Fraud prevention
- Banking policies and procedures
- Sales expertise
- Issues resolution
- Account management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Personal Banker
Wells Fargo
06.2024 - 02.2025
Customer Service Representative
Bmg Money
01.2023 - 06.2024
Patient financial representative & authorization
Baptist hospital of Miami
01.2022 - 08.2023
Active seller
IKEA
10.2019 - 12.2022
Distribution center associate
Skymart
06.2018 - 09.2019
Associates of science - Computer science and software engineering
Miami Dade College
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