John Bjornstrom
Ukiah,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Sales Associate Specialist
Home Depot
Ukiah, CA
01.2017 - 03.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Salesman
Ashley Furniture Warehouse
Rohnert Park, CA
04.2012 - 04.2016
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Presented products and services to prospective and existing customers to meet client needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Sales Associate
Grocery Outlet Bargain Market
Rohnert Park, CA
10.2011 - 06.2012
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Helped customers by answering questions and locating merchandise.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
Stock Trader
Self Employed Web
Santa Rosa, CA
12.2009 - 10.2011
- Supervised daily asset movement, new account development and trade review.
- Analyzed customer requirements and recommended efficient investment products.
- Acted as buyer or seller representative when arranging sales.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Made bids and offers to buy or sell securities.
- Bought or sold stocks, bonds and commodity futures on behalf of investment dealers.
Salesman
Ashley Furniture Store
Rohnert Park, CA
03.2009 - 10.2011
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Presented products and services to prospective and existing customers to meet client needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Negotiated prices and set up contracts to finalize sales agreements.
- Generated more than 20 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed key customer relationships to increase sales.
Education
Bachelor of Arts - Sociology
California State University - Chico
Chico, CA05.1990
Skills
- Customer Service
- Customer Needs Assessment
- Merchandising
- Sales Expertise
- Assessed Customer Product Needs and Interests in Order to Best Recommend Suitable Items
- Friendly and Outgoing
- Effective Customer Upselling
- POS System Operation
- Policy and Procedure Adherence
- Flexible Schedule
- Store Opening and Closing
Professional References
- Sara Jane Bart - Ashley Furniture Designer/Merchandiser. (707)387-2800
- Robert Brisco - Ashley Furniture Lead Sales. (707) 479-2543
Timeline
Sales Associate Specialist
Home Depot
01.2017 - 03.2023
Salesman
Ashley Furniture Warehouse
04.2012 - 04.2016
Sales Associate
Grocery Outlet Bargain Market
10.2011 - 06.2012
Stock Trader
Self Employed Web
12.2009 - 10.2011
Salesman
Ashley Furniture Store
03.2009 - 10.2011
Bachelor of Arts - Sociology
California State University - Chico
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